BreakFree Diamond Beach

Don’t be fooled by the photos… this place is next level awful. Booked well ahead for a family getaway as has stayed there many years before. Paid for a 3 bedroom deluxe apartment which supposedly had been FULLY REFURBISHED. What a disaster, mouldy, dirty, un-refurbished craphole. Arrived & immediately asked for a refund which was duly declined. I stood my ground and offered to stay in reception as it was at least clean (ish) with randoms coming and going heading towards the pool. After some tense discussion with the receptionist guy who didn’t seem too interested I managed to get hold of Accor call centre who at least were a little understanding and finally agreed to refund less a booking fee, should have paid us in my opinion for misleading advertising. DON’T WASTE YOUR TIME OR MONEY!

The 3 bedroom apartment was good clean and very spacious. The full sized kitchen was well equipped. Had 2 bathrooms. well suited to our large family and was very close to everything at a decent price. Parked was directly under the apartment so access was easy. Good sized fridge and a laundry inside the apartment with both washer and dryer.

Booked in for a 4 night stay, arrived just as the office was about to close and was given key to which we made our way to the room. On arrival, found room in a condition that was far less than satisfactory. Bathroom was covered in black mould all around the door to shower, up the tiled walls, hanging off the soap holder and shower head. rest of room, also less than the standard I have come to know from Accor properties in the past, unclean kitchen area, and nothing to clean with. Called office but was out of hours. Next morning, office sent maintenance and cleaners to room, made some attempt to clean but they then agreed to move us into an upgraded room. An apology in kind offered over the phone but no compensation in any way offered for the sub standard room we had for the first night, ( all 4 nights had been paid for prior to our arrival). On check out, again, no apology offered for the poor room or any mention how to compensate for the one night that was extremely poor. Saying that, there was no follow up from management to see if we were happy with the new room we were given, of which thankfully we were. Don't think we will be back even though the location is convenient and grounds are quite nice.