Ulasan Holiday Inn & Suites Memphis - Wolfchase Galleria

The is a nice hotel. It is very clean and updated. The pool and hot tub made the stay even better. The rooms are spacious and the staff are very friendly. I will gladly stay here again.

Hotel was very clean and nice the staff was friendly and the hotel had excellent breakfast all was hot and ready with great option. I would recommend this hotel to everybody and I will for sure book again

房間寬敞，乾淨整潔。

酒店很乾凈，服務態度很好

Staff very unfriendly. I had trouble hearing the desk attendant, and she couldn’t have been more rude because I misunderstood since I couldn’t hear her. I wear a hearing aid. Slipped on water due to water from the pool on elevator floor. The room was clean and the bed comfy.

Housekeeping comes upon request. I requested housekeeping and the never came. In addition to that, when asked for extra towels they have no one on staff to bring it to you. You’re forced to come downstairs to pick them up. They also heave a major lady bug problem.

They did not have any rooms available when we arrived to check-in. We are now a family of four with no where to stay.

I have stayed at this hotel numerous times and it has been very nice but this stay was terrible. I woke up to find roaches all over the counter and the room. When i told the front deskninbthe morning they did mot seem concerned. They said because i booked my room through hotels dot com there was nothingbthey could do. I could not sleep after seeing the roaches and was uncomfortable throught the night. Ibasked them to p ut a note inbthe system and i dont think they did.

People were constantly hitting on the walls, I had to kill 2 big water bugs when I took a showe, and the face towel that I almost used had brown spots on it. I was not pleased at all.

Hotel was very conveniently located next to three restaurants. Very comfortable rooms. Unfortunately the hotel bar has very limited hours and menu.

Checked in was told restaurant was open. Went up to my room to rest from driving all day. There was a few cracks in the rest room where I saw cockroaches coming from. Was a bit paranoid but didn’t see anymore afterwards. After a while I went down a few minutes before 8:00pm and wasn’t able to get food. Apparently the restaurant closed at 8:00pm and wasn’t told that at the front desk.

The property had roaches and several of the rooms and had to change room and no accommodations

This hotel is an ABSOLUTE hidden gem for parking if you have a trailer. The rooms are clean and well put together. There is also an abundance of restaurants and things to do in the area for activities. However hotel staff could not seem less enthused they only give you answers if you ask for them. Furthermore breakfast is not included and is $12 per person. Last but not least I was pulling a horse trailer and someone opened my sliding vents to look in my trailer. I requested at the front desk for someone to check the cameras( let it be known my trailer was empty) but I did not want my trailer touched. I never heard anything back. I would probably stay here again but again customer service by employees is lacking.

The mattress in room 419 was broken. Absolutely could not sleep on it. Took pictures - it wasn't just an uncomfortable mattress, but was visibly broken.