Nest-Apartments Sea View Apartments Melbourne

Absolutely appalled with this 'hotel'. It wasn't until my wife and I got in from Brisbane to Melbourne and checked in to realise it was an AIR BNB. We had to wait until someone went through the main doors to even get into reception which is The Fifth Avenue (which is NOT connected with Nest at all, Ken owns and rents out apartments) that the guy at the desk said he cannot do anything because it's all through the host. We asked to leave our bags at the hotel or should I say the hotel where the air bnb is in, which I got told it was cost me $50 to do so do I obviously refused and walked around with my bags until i could check in. There was many strict instructions with the text such as no noise, no yelling or being loud which I get to extent but also very weird. The apartment was stained and dirty to the point my wife had to vacuum up popcorn from the previous people who were here before us because we were scared we'd be charged with the fees if we just left it. To top it all off we went to wash our clothes the night before leaving and the washing machine wouldn't drain so KEN told me drain the washing machine myself (I AM NO PLUMBER OR HAVE ANY EXPERIENCE) so after numerous calls to which he NEVER answers to - will only text - he then let me go to ANOTHER apartment he owns where keys were left for someone else to use their washing machine which I had to do so at 1am and walk in the city on a Saturday night which i don't like to do.. that in itself is unprofessional although I appreciate the help it still does seem rather dodgy. I would never have booked had I known it was an Air Bnb and also the lack of communication, help, or even just stating that it's an airbnb is not acceptable. I thought I'd have 24/7 service like a normal hotel and front lobby but to my shock rocked up to an airbnb which was of course non refundable. Beds were cheap, furniture and utensils all insanely cheap and just an all round not enjoyable time. Please book elsewhere!