Mercure Melbourne Therry Street

This was a really bad and frustrating stay. First, there was a major issue with the shower. The showerhead was faulty and wouldn't stay in place. It actually fell and hit me while I was showering, which is a serious safety hazard. The bathroom design was also poor, as water would constantly overflow from the shower, making the whole floor wet and slippery. When I reported this to the front desk, their attitude was incredibly dismissive, basically acting like it wasn't their problem. When I mentioned the showerhead hit me, they even accused me of lying and offered no real help. What's even crazier is that because a blanket got damp from their leaky shower, they first told me to pay a 20 AUD deposit, but the next day, the charge inexplicably jumped to 100 AUD. I'm being forced to pay an unreasonable fee for damage that was caused by their own faulty facilities. Overall, from the room's facilities to the staff's service and the questionable charges, the experience was a huge disappointment. I strongly advise against staying here. I hope my review is helpful for future guests.

Had a pleasant stay & would book again! Room was clean & good WiFi. Close to many attractions & 5min by foot from Melbourne Central

The hotel location was perfect. Close to all the city center attractions and just right next to Victoria market. The hotel facilities are acceptable and clean. Just inside the room and hallways are a bit too dark for me at night.