Mercure Melbourne Therry Street

Menginap dengan menyenangkan di sini. Lokasinya terbaik, tidak jauh dari stasiun trem dan tidak terlalu ramai seperti di pusat kota. Namun, fasilitasnya tidak lengkap. Sebaiknya bawa barang bawaan sendiri.

Secara keseluruhan, saya suka hotel ini. Saya sudah beberapa kali menginap di Mercure Indonesia, dan saya memilih Mercure Melbourne ini karena saya akan menginap selama 9 malam. Kamarnya bersih. Fasilitasnya sangat memuaskan. Suasananya tenang di malam hari, dan saya bisa tidur nyenyak. Air panas dan AC/pemanasnya sangat bagus. Lokasinya dekat dengan kereta api, jadi mudah untuk pergi ke mana-mana. Saya pasti akan menginap di sini lagi.

Lokasi sangat bagus dan kamar yang luas. Pelayanannya juga baik, mereka mengizinkan kami check-in lebih awal karena kamar tersedia. Terima kasih.

Lokasinya sangat bagus, terutama karena kami pergi tur sehari dan titik penjemputannya sangat dekat dengan hotel. Kamarnya agak kecil, dan yang mengejutkan, tidak ada gembok, bagaimana mungkin pintu kamar hotel tanpa gembok? Kasurnya rusak dan kami meminta untuk pindah kamar. Resepsionis hotel ini tutup setelah pukul 23.00.

The hotel is very strategically located, it’s very close to Queen Victoria Market and the tram station is just a stone throw away. However the hotel looks a bit old but generally still clean. The room comes with a kitchenette so you can buy some stuff from the market and cook yourself a meal. Room service didn’t make my room up, just replaced my bath towels.

We stayed here for 8 nights, and unfortunately our experience was disappointing. The only real advantage of this property is its location, which is very convenient. However, the overall maintenance and guest service need significant improvement. One concern was the damaged door security latch inside the room. When we reported it to the front desk, we were told that the hotel had removed these latches since COVID. If that is the case, the damaged hardware should have been completely removed rather than left hanging in the room. It looks poorly maintained and raises concerns about guest safety. Another issue was that the room was advertised as having long-stay amenities, including a microwave and cooking equipment. Unfortunately, neither was functioning properly. We reported this to the front desk and were told that someone would come to inspect it, but no one ever did, and there was no follow-up throughout our 8-night stay. What disappointed us most was not the problems themselves, but the lack of action. The staff were willing to take complaints, but there seemed to be little interest in resolving them. Repeatedly acknowledging issues without providing solutions does not create a positive guest experience. Given the length of our stay, we expected a higher level of attention and service. While the location is excellent, the hotel's maintenance standards and response to guest concerns leave much room for improvement.

Stay is average. Location is the only positive.

Returned to the hotel at night only to find out my room door had been left open for the entire day by the cleaning staff. Did no one notice the entire day? Service staff at the counter didn’t even offer a change of room until I requested for it. Told me they’d check the CCTV footage and update me within an hour but that update never came and I had to ask again the next morning. Tried to brush it off with some cheap chocolate, wine and a generic apology card. Mind you anyone could have entered into my room and looked through my personal belongings, stolen items or even tampered with the room the entire day. I’ve travelled a lot and this has never happened. Bad customer service, poor attitude and careless staff

Very good hotel in terms of value for money, with unbeatable location and decent room amenities. Can improve in terms of keycard tech - had my keycards deactivated by electronic devices multiple times so always worrying about getting locked out of my room.