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Ulasan Tamu tentang Mövenpick Hotel Melbourne on Spencer
8.6/10
Very Good
61 ulasan
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Ulasan terverifikasi
Location8.9
Amenities8.3
Service8.5
Cleanliness8.7
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All reviews(61)
Positive reviews(58)
Reviews with photos/video(30)
Great location(28)
Awesome stay(15)
Friendly staff(14)
Awesome rooms(8)
Convenient location(8)
Easy to get around(7)
Great swimming pool(5)
Negative reviews(3)
Jiwon
Superior King Room
Check-in Mar 2025
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 9 Apr 2025
Clean and tidy. Location is fabulous- sky bus will drop you in front of your hotel.
Dari
Superior King Room
Check-in Nov 2024
Couples
4 ulasan
9.0/10
Great
Diposting pada 26 Des 2024
location front Southern Cross Station and one step to Marvel Stadium for Graduation RMIT celebration. and easy to find restaurant, food and free trams
I_am_Mimi
Superior King Room
Check-in Jul 2024
Solo travelers
12 ulasan
10.0/10
Outstanding
Diposting pada 30 Agt 2024
Prime location, really close to public transports. Very clean. Amazing facilities. Very friendly and helpful.
6/8
Tanggapan dari Properti: Dear Mimi, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our prime location, found the facilities amazing, and appreciated the cleanliness and friendliness of our team.Your feedback is greatly valued, and we look forward to welcoming you back soon!Best regards,Mövenpick Hotel Melbourne on Spencer
Bridget145
Superior King Room
Check-in Des 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 11 Jan 2025
comfy beds, great location and excellent service. Right across from Southern cross station.
Sarahst
Superior Twin Room
Check-in Apr 2024
Family
5 ulasan
8.5/10
Very Good
Diposting pada 26 Mei 2024
The hotel is located at the city Centre and just near the southern cross train station. It is very convenient for the travelers to explore the city by tram or other transportations. The breakfast is good and friendly staff to help. The bed size of twin rooms is quite tiny that could be improved for better stay experience. Overall we were satisfied to stay at the hotel in Melbourne. Will recommend to friends and everyone who is going to visit Melbourne.
Tanggapan dari Properti: Thank you for your thoughtful review! We’re delighted to hear that you found our location convenient for exploring the city and appreciated the breakfast and friendly staff.We understand your concern about the bed size in the twin rooms and will take your feedback into account as we work to enhance our guest experience.We’re pleased to know you had an overall satisfying stay and appreciate your recommendation to friends and future visitors. We look forward to welcoming you back on your next visit to Melbourne!Best regards,Mövenpick Hotel Melbourne on Spencer
Deluxe
Superior Room with Two Twin Beds-Handicap Accessible
Check-in Jun 2024
Couples
22 ulasan
5.5/10
Diposting pada 5 Jul 2024
Not much amenities at all.
Chocolate hours are nothing
Tanggapan dari Properti: Thank you for taking the time to share your feedback about your stay.We appreciate you bringing to our attention that you felt the amenities and chocolate hour did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our guests' experience.We would love the opportunity to learn more about your specific expectations so we can better understand how to enhance our offerings. Please feel free to contact us directly to discuss this further.Thank you again for your feedback.Sincerely,The Mövenpick Team
Gloryne Vincy
Superior King Room
Check-in Mar 2024
Solo travelers
15 ulasan
10.0/10
Outstanding
Diposting pada 22 Mei 2024
Amazing, feel comfortable
Great location, great service
I'd love to be here again❤️
Tanggapan dari Properti: Dear Renee,Thank you for your amazing review! We’re thrilled to hear that you felt comfortable, enjoyed our great location, and received excellent service.We’d love to have you stay with us again and look forward to welcoming you back soon!Best regards,Mövenpick Hotel Melbourne on Spencer
Miyabi1125
Superior King Room
Check-in Feb 2024
Family
2 ulasan
8.5/10
Very Good
Diposting pada 2 Apr 2024
The location is really great! Just opposite to the southern cross station. The hotel and room is very modern, we have a comfort time while stay in the hotel. Just sometimes i found they did not clean my mug and just put back on the shelf.
Guest User
Superior King Room
Check-in Feb 2024
Couples
13 ulasan
9.5/10
Amazing
Diposting pada 21 Mar 2024
The location is superb but the hotel room is not very clean. We found strands of hair on our bed sheets
Joelim
Superior King Room
Check-in Jul 2024
Couples
3 ulasan
8.5/10
Very Good
Diposting pada 10 Agt 2024
Drop in stars because there was a day, room was not done up despite the Make up Room sign was displayed.
Drop in stars also, because breakfast was not up to standard as compared to last year same period.
I was a little disappointed in the breakfast selections.
I returned to same hotel because it was modern, convenient and staff were friendly.
Tanggapan dari Properti: Dear Joelim, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciate the modern, convenient aspects of our hotel and the friendliness of our staff.However, we’re sorry to learn that the room was not serviced as expected despite the "Make Up Room" sign and that the breakfast did not meet your expectations this time. Your comments are invaluable, and we will address these issues with our team to ensure improvements are made.We appreciate your loyalty and hope to provide you with a better experience on your next visit.Best regards,Mövenpick Hotel Melbourne on Spencer
Putsalun Chhim
Superior King Room
Check-in Jun 2024
Solo travelers
7 ulasan
9.0/10
Great
Diposting pada 10 Jul 2024
Very comfortable bedding, but quite dusty. Good service with friendly staff. And good chocolate afternoon for free.
Tanggapan dari Properti: Dear Putsalun,Thank you for taking the time to review your stay, we appreciate the feedback and hope we can welcome you back again soon.Kind Regards,The Mövenpick Team
Guest User
Superior King Room
Check-in Feb 2024
Travel with friends
3 ulasan
9.5/10
Amazing
Diposting pada 27 Mar 2024
Great location - opposite Southern Cross Station. Tram stop right at the side of Hotel.
Staff was very helpful and friendly! I have requested to change King Room with double bed to 2 single beds - this was arranged in less than 30mins.
Highly recommend !!
Niamehh
Superior King Room
Check-in Agt 2023
Couples
3 ulasan
8.5/10
Very Good
Diposting pada 30 Okt 2023
Great location and very convenient with the free tram nearby and just opposite the Southern Cross Station
Tanggapan dari Properti: We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer
Wenxiong
Superior King Room
Check-in Feb 2024
Couples
6 ulasan
10.0/10
Outstanding
Diposting pada 1 Apr 2024
Good location, good water pressure for showers, comfy bed, nice lap pool and hot tub...
Guest User
Superior Twin Room
Check-in Jan 2024
Couples
5 ulasan
8.0/10
Very Good
Diposting pada 22 Feb 2024
Excellent location for transport. Satisfactory room amenities. Disappointed that no room cleaning service on Sunday.
Tanggapan dari Properti: Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mövenpick Hotel Melbourne On Spencer