Yuecheng Washe Travelling Hotel (Xi'an Bell and Drum Tower South Gate) Reviews

Response from Property: Dear guests, Thank you very much for your favor and love of our hotel! The pace of progress will never stop. For your trust, we will be more persistent.Our hostel will always stand in this city and wait for you! Hope to see you again !

Response from Property: We appreciate your feedback! It's great to know that your experience was overall excellent. We'll take note of the bed issue and make sure to address it.

Response from Property: Hello, thank you for choosing to stay in our hotel. Your room is a family room on the second and third floors. The reception hall and guest rooms are clean and hygienic, with complete facilities and convenience. There are no problems. We have received countless foreign guests, most of whom are friendly and happy and can abide by the hotel rules. We also remind you of the basic etiquette of check-in. Since you know that you are not allowed to enter, you deliberately must enter. We don’t understand your behavior. Xi’an has rained a lot recently. The roof of the fifth floor is slippery and easy to fall. The area is temporarily locked, and there are also obstacles such as chairs placed, which do not belong to the business area of ​​the hotel. Our hotel is from the first floor to the fourth floor. You should not enter privately but insist on entering. Some employees dissuade you and you will bear the consequences if there is a problem. You deliberately exaggerate and exceed the basic courtesy of normal guests. We have also explained the situation to the platform.

Response from Property: We are very sorry that the rooms are tight during the summer vacation and the previous guests stayed for a long time, so the maintenance was not arranged in time. We have arranged a technician to replace the room air conditioner overnight, and it will not affect subsequent check-ins. All guests can rest assured that room maintenance is our daily work.

Response from Property: Hello ， thank you for staying at our hostel and acknowledging our services and rooms. Unfortunately, it did not satisfy you, if you like a quiet room, next time you can contact our staff in advance to reserve a corner room for you. Looking forward to seeing you again.

Response from Property: Dear guests: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!

Response from Property: 您好，感謝您及時好評。酒店位置超級好，就在明代城牆下，5A景區的南城牆根兒區域，緊鄰入城式表演的大南門，是古城最繁華的地段。我們的房型多樣，設計有特色。不同房型，真實圖片分別有展示，可根據個人喜好多種選擇哦。歡迎再來！

Response from Property: Thank you for your kind feedback. We're glad you found it good for our location， we apologize for the issue and will do our best to improve the situation.

Response from Property: Dear guests,Thank you for your feedback. We are glad that you enjoyed our location and the dining options nearby. We apologize for any inconvenience caused. We will work on improving to ensure a smooth stay next time. We look forward to welcoming you back again.

Response from Property: "Thank you for highlighting our helpful team & prime location! We're dusting off our cleaning routine to ensure your next visit leaves no trace on your bags. improvement underway!"

Response from Property: 感謝您的信任和喜歡。我們酒店人員都非常熱情周到，店裡有中英文的指路紙條，也有特別實用的旅遊攻略。古老城牆下，最佳位置，最好的設施和床品，和豐富的早餐，各種中國茶可以提供。天暖和了有露天的天台，可以喝酒喝茶喝咖啡。歡迎有機會再來哦！

Response from Property: Dear guests, Thank you very much for your favor and love of our hotel! The pace of progress will never stop. For your trust, we will be more persistent.Our hostel will always stand in this city and wait for you! Hope to see you again !

Response from Property: I'm terribly sorry to hear about your unpleasant experience with the room cleanliness and toilet condition. This does not meet our usual standards, and we sincerely apologize for the inconvenience caused. Please rest assured that we are addressing this issue immediately and taking steps to ensure such occurrences do not happen in the future. We would like to offer to rectify the situation by providing a thorough cleaning of your room and ensuring everything meets your expectations.Additionally, if you would prefer, we can arrange for a room change to provide you with a more comfortable stay. Your satisfaction is of utmost importance to us. Please let us know how you would like us to proceed, and again, our sincerest apologies.

Response from Property: Hello, thank you for choosing our hostel and love our room, we will actively improve your suggestions, breakfast and the common area on the roof are being improved, looking forward to see you again.