Estelar la Torre Suites

Excellent Hotel, Good Security,Good Cleaning, First Class Service, very friendly and helpful employees. The Breakfasts during the stay were first class, I liked everything, a different menu per day, It will definitely be on my list for future vacations. I will recommend it to my friends.

Somehow we had a booking for one week at this hotel. I asked them via email to cancel my booking. They never answered my email and I couldn’t reach them via phone. In the meanwhile they charged my creditcard. Be careful when you book a room at this hotel!

We came and the service was amazing. Friendly throughout the entire sitting. Food was spectacular. Had the Bisque soup. Food cane out fast and was very flavorful. We will definitely be back to have lunch here in the next couple Of days.

We love Estelar la torre for it's cleanliness, tranquility, location near malls and center of El Poblado. Great restaurant, with long opening hours, GOOD food and GREAT service. Christian is a professional waiter, and great person. The rest as well.

Highly recommend this hotel What is hotel is gnu with modern look great team excellent service super tasty food Had found a Jacuzzi GM swimming pool anything you just get dream food meeting room I really was feeling at home definitely recommend this hotel

Our group of friend spent 3 nights in this beautiful hotel. We booked 2 bedroom apartment which was located on the 19th floor and we had amazing views over Medellin. Large shopping malls within walking distance, plenty of bars and restaurants just a short ride by Uber which is ncredibly cheap. The room itself was very spaciuos with huge and comfy beds. We didn't use any recreational facilities which looked great. Breakfast extremely good and yummy, best one during our 3 weeks trip in Colombia. Transfer hotel-Medellin Airport 100 000COP one way and takes approx 25mins. Happy with our stay and I would highly recommend staying here,

The hotel was one of the best in our travels but some things could have been improved such as not being able to use the personal dispensors of soaps. The breakfast service was frustrating due to pandemic restrictions I think. The overall stay was good and the staff were more than willing to help.

The room appears nice but that’s all. If you scratch behind the surface many things don’t work Our first room had electrical issues and had all the power cut off twice. I was knee deep in water trying to get laundry out of washing cycle to get into new room They moved us to an 18th room floor that did have electricity but the balcony lock wasn’t working and they had to send a repair person to fix the lock The next day the tv doesn’t work or won’t turn on and wasn’t and kids were upset In one of the bathrooms the vanity mirror and medicine Cabinemt won’t shut so you can’t use the toilet because the vanity mirror hits your head while you try to sit on the toilet. I was at breakfast and told that espresso was included in the breakfast buffet by one of the waiters and then present with a bill to pay by another waiter for the same espresso. Eventually after exposing and having to point the finger at the waiter who said the espresso is included he waived the fee. I would have paid the &1.76 for the espresso but it’s the principle. The hotel tries but it’s disorganized. Book a serious hotel chain instead of this. I cannot recommend this place nor will I stay here again. I was in room 304 and 1802 and my name is Haffar

As a frequent guest at Estelar La Torre Suites, I've enjoyed staying at this hotel repeatedly these past two years on a variety of occasions. The Tesoro neighborhood (with its close proximity to Tesoro Mall) is arguably the safest, cleanest and most modern in the city and the hotel itself provides excellent, first class service for its guests. The hotel building is beautiful and grounds are generally well kept. I'd like to give a special mention to front desk staff Alejandra for her impeccable English and professionalism at all times. Bell-person Camilo also speaks excellent English and is extremely helpful to guests consistently. The restaurant staff as well as Housekeeping are also very professional and excellent in their service. If I have any criticism to offer however, it is one specific issue only, that on my most recent stay, I booked my room three months in advance and when doing so I made a special request to stay in the same room that I had on all my previous visits. This time my request was not honored, and with no reason or explanation provided by front desk staff. Instead I was offered a room on a low floor with no view which was extremely disappointing to me, given that I am a loyal customer and how far in advance I had made my booking and request. If I am paying 500,000 pesos a night in a Colombian hotel while on vacation, I at least want to be able to have a decent view, otherwise I will find an alternative hotel or Airbnb to stay at with a similar great view. After my brief protest the front desk staff compromised and ended up offerering me a room on a higher floor but one that unfortunately had a much smaller balcony that my previous suite. I reluctantly accepted the alternative offer yet still wondered why the hotel was not willing to reserve the specific suite requested three months in advance. It is still a mystery to me! As a valued customer, in the future I look forward to returning to Estelar La Torre Suites and hope they will do their best to value me as a loyal customer and do their best honor my future reservation requests. If done so at that time, I will be happy to then change this review from a four star rating, to a five.