Ulasan Elba Lucía Sport & Suite Hotel

Tanggapan dari Properti: Dear Guest, Thank you very much for taking the time to share your experience with us. We truly appreciate the detail and honesty in your review — it’s clear you approached your holiday with a great attitude and a sense of humour, which is always refreshing to read! We’re delighted to hear that several aspects of your stay met your expectations, especially our friendly staff, the comfort of the beds, and the cleanliness maintained by our housekeeping team. It’s also great to know you enjoyed the pool, found the rooms spacious, and made good use of the fridge and shower. Your tip about the pool view rooms is very helpful — we’re sure future guests will appreciate it! Regarding the areas you found less satisfactory, we’re genuinely sorry to read that the food did not meet your expectations. We understand how important good dining is to the overall holiday experience, and your comments have been shared with our kitchen team. Our aim is always to provide value for money, even when operating within certain limitations, and we will continue working on improving variety and quality. The situation with the sunbeds and umbrellas is something we are aware of, particularly in high season. We try to ensure fair access for all guests by unlocking them at a fixed time, but we understand it can be frustrating — especially when shade is a priority. We appreciate your feedback and will continue exploring ways to improve this experience. As for the location, you're absolutely right — while our setting offers peace and quiet, it can require a bit of planning or transport for those looking to explore more actively. We do provide shuttle services to help with this, and our reception team is always happy to assist with taxis or local recommendations. Finally, we couldn't agree more with your closing comment — sometimes a getaway is just about recharging, catching some sun, and taking a break from routine. We’re glad to know you still made the most of your holiday, and we truly hope that, with a few improvements on our side, we might welcome you back in the future for an even better stay. Warm regards, Hotel Management

Tanggapan dari Properti: Dear Vanessa & Lesley, Thank you very much for your wonderful and detailed review. We are truly delighted to hear that, despite some challenges during your stay, you continue to choose our hotel and enjoy many aspects of your holidays here. We appreciate your kind words about our dedicated staff, especially Carmen, Daniel, Sebastian, Laynner, Inma, Abigail, Barbara, and Julia. It means a lot to us that you feel well cared for — our team works hard to make every guest’s stay special. We take note of your comments regarding the difficulty in finding seating during meal times and the shortage of sunbeds by the pool. We understand how this can impact your comfort, especially at peak times. Please be assured that we are actively planning improvements and expansions to better serve our guests, including reconsidering the use of the beautiful top floor and increasing sunbed availability. It is gratifying to know you enjoyed the food, accommodation, and other facilities, such as the spa and salon, and we look forward to welcoming you back in November to see some of the exciting changes underway. Thank you once again for your loyalty and for sharing your experience so thoughtfully. Kind regards, Hotel Management

Tanggapan dari Properti: Dear guest, Thank you so much for your kind and thoughtful review. We’re truly pleased to hear that you enjoyed your short break with us and appreciated the cleanliness, the friendliness of our staff, and the relaxing atmosphere around the pool. It’s great to know that the shuttle service added convenience to your stay – we agree it’s a practical way to explore the area without the hassle of taxis. Your suggestion about hiring a car for longer stays is definitely useful for future guests, and we thank you for sharing it. We’re especially happy to hear that, despite being a fussy eater, you found the food to be satisfactory and even enjoyed the themed dinner nights – we put a lot of effort into offering variety to suit different tastes. Your balanced perspective, acknowledging both the value for money and realistic expectations, is much appreciated. We are glad you found the hotel perfect for a relaxed and chilled getaway. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. The hotel management

Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry to learn that your stay did not meet your expectations, especially regarding cleanliness and food quality. Please rest assured that our hotel strictly follows all disinfection and hygiene regulations as mandated by law to ensure the safety and well-being of our guests. We take reports of cockroaches very seriously and maintain rigorous pest control measures in compliance with health regulations. We apologize if any of our staff came across as rude; we strive to create a friendly and welcoming environment for all guests, especially families and children. Your comments about the children’s activities have been noted and will be reviewed with our team to improve communication. Regarding the external surroundings, we understand that the area is currently undergoing development, which may affect the visual appeal. We are working closely with local authorities to ensure a pleasant environment for our guests. Thank you again for your feedback. We hope you will consider giving us another chance to provide a more positive experience. Kind regards, The Hotel Management

Tanggapan dari Properti: Dear Jackie, Thank you for sharing your positive experience at our hotel. We are delighted to hear that our staff provided you with friendly and polite service, and that you enjoyed the variety of dining options available. It’s wonderful to know that you appreciated the cleanliness of the pool area and the spaciousness of your room. We are also glad you had a pleasant walk to Caleta de Fuste beach. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Warm regards,

Tanggapan dari Properti: Dear Tricia, Thank you for sharing your delightful experience in Fuerteventura with us. We are thrilled to hear that you chose our destination for some much-needed winter sun and that your stay met your expectations. It is wonderful to know that you found the hotel lovely and that your apartment was spacious and well-equipped for your needs. We appreciate your feedback regarding the dining options, particularly concerning the variety of cereals, and will certainly take your suggestions into consideration for future improvements. We are especially pleased to hear that our staff, including the waiters and chefs, contributed positively to your experience. Their dedication to providing exceptional service is something we take great pride in, and it is gratifying to know that their efforts were appreciated. We are glad that you enjoyed the warm weather during your stay and that you had the opportunity to explore the nearby town. It sounds like a lovely way to unwind after a challenging few months. Thank you once again for your thoughtful comments. We would be delighted to welcome you back for another winter getaway in the future. Warm regards,