The Westin Turtle Bay Resort & Spa, Mauritius

Turtle Bay was so great! The resort itself had a mature charm, the pool was nice, the walking path was well-maintained, and everything was great!!

Very dissatisfied, the service of such an expensive hotel is not commensurate. After arriving at the room I booked so long in advance, I was assigned a room with a particularly bad location. The balcony door was in disrepair and made a lot of noise when opening and closing. The room next door with slightly better light obviously had no guests staying. I asked to switch but was perfunctorily dismissed. I was switched to a room with a worse and darker location. The only improvement was that the balcony door was intact. The problem was that I went to see the room I asked to switch to at night and there was no guest staying. I had to suspect that the hotel was discriminating against Chinese people. In addition, I checked out early temporarily, and when I checked out, I found that I was asked to pay for several bottles of beer for no reason. However, my children and I do not drink at all. Although they did not insist on charging me this fee, it also shows the irresponsible attitude of the hotel!