Wingate by Wyndham Matthews, NC

If I could give this place a no star review I would. When first checking in they ask for an ID and a credit card/debit card. They didnt explain why they needed it. The next day i checked out, i checked my bank account, I seen $75 taken out of my account. It was weird because I had already paid my stay in full and they had charged me extra. I called the hotel and asked why they charged me again, the lady did not give any direction whatsoever and explain why they charged me. All she kept saying was that, thats our rules we abide by. Another worker was put on the phone and that was when things escalated. The other worker on the phone was saying that the charge was for a deposit fee. Well, nobody EVER said anything about a deposit fee when checking in on my side it looks like they charged me twice! I was so upset. I asked why didnt they do their job and let me know that there was gonna be a deposit fee beforehand, all the lady said was that she wasnt there so she don't know. She was very rude and hung up on me without ever letting me finish. DO NOT GO THERE EVER! Bad customer service and rude people. Besides the rude people and bad customer service it is a very sketchy area and in the middle of nowhere right beside a highway. When i arrived they were painting the walls and banging the walls for something...I'm sure they were rennovating the place but still, they need to be considerate. Dont go there! Not worth the expense. 0 Stars for me! Thats my 2 cents.

This place needs a lot of upgrades. No coffee pot in room. Floor in shower very unstable. Basic air conditioner. Remote barely worked. I wouldn't recommend.

Our room was not ready when we arrived. The room had a Nasty smell and we were moved to another room. On Sunday our room was not made up. Bad experience

Facility needed some maintenance. There were five of us so we needed a suite. In the first room the kitchenette sink wasn't connected to a water supply (the water lines were hanging). The second room smelled musty but they gave us an ozone machine that helped. There were only the two options. The staff was very helpful and the brightest part of the stay. Breakfast was average and about par for what you would expect. Disappointed to have to pay so much for a ho hum experience.

Not only was our room clean covered in stink bugs, but our walls were peeling horribly in the bathroom and there was urine in the toilet! When we asked the front desk for a least a different room, they said they “weren’t able to accommodate “ and were extremely rude. Will never be using this chain again.

Older hotel, dirty throughout the hotel. Bathroom smelled of strong cat pee odor, had to keep bathroom door shut all the time, did not want to even use it. Shower curtain rod was about to fall off on one side and wouldn't stay closed. This was one of the most disgusting places I have ever stayed. When mentioned to front desk, i just got a "sorry".

The staff all went out of their way to offer us great service. Breakfast area is plentiful with many choices and is well stocked. The pool was very nice as well. We had a very comfortable suite and five of us rested comfortably. Would definitely stay here again!

The property is awesome. It is conveniently located near highways to get to food and other things so overall location is great. The breakfast was amazing. My room was clean and the shower even looked new. I got an amazing experience, and an even better price. I would definitely stay there again or any similar branches. The coffee was actually pretty amazing so amazing so I had to give it its own special shout out along with the waffle machine.

Extended delay in getting checked. Towel very thin. Killed 3 flying bugs over two nights in our room.