Av Hassan Ii, Place De La Gare, Marrakech, Marrakesh-Safi, 40000, MoroccoLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Ibis Marrakech Centre Gare
7.2/10
80 ulasan
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Ulasan terverifikasi
Location8.4
Amenities6.4
Service7.0
Cleanliness6.9
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All reviews(80)
Positive reviews(59)
Reviews with photos/video(21)
Convenient location(20)
Easy to get around(15)
Close to train station(13)
Awesome stay(10)
Friendly staff(8)
Negative reviews(21)
Ma. Luisa Gavilano
Standard Twin Room with 2 Single Beds
Check-in Mar 2025
Travel with friends
4 ulasan
10.0/10
Outstanding
Diposting pada 4 Mei 2025
Really great location. Very accesible. But of old hotel but we had a very comfortable stay. Thank you so much Ibis Hotel!
Anonymous User
Standard Room with Double Bed
Check-in Des 2024
Couples
8 ulasan
3.5/10
Diposting pada 5 Jan 2025
The hotel was very old with several broken fixtures. The aircond was not working, toilet was in poor condition, the shower foam wasn't refilled, and floor mat was not provided.
Will never go back again.
Tanggapan dari Properti: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. The condition of the facilities, as you described, does not meet the standards we aim to uphold.We are especially sorry to hear about the broken fixtures, the air conditioning, and the condition of the bathroom. Please rest assured that we are addressing these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly.Your comfort is our priority, and we regret that we fell short on this occasion. We appreciate your feedback, as it helps us identify areas for improvement. We hope you will consider giving us another chance to provide you with a better experience in the future.Best regards,
Usman Khawaja
Standard Room with Double Bed
Check-in Nov 2024
Travel with friends
4 ulasan
5.5/10
Diposting pada 3 Des 2024
Not thoroughly cleaned, good location, broken bathroom door lock however beds were clean.
Tanggapan dari Properti: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you appreciated our location and the cleanliness of the beds. However, we sincerely apologize for the issues you encountered with the bathroom door lock and the cleaning standards.Please rest assured that we take your comments seriously and will address these issues with our housekeeping and maintenance teams to ensure a better experience for future guests.We truly appreciate your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,
Asad
Sweet Double Room
Check-in Apr 2025
Booked for others
1 ulasan
2.0/10
Diposting pada 8 Mei 2025
Kept our luggage in the luggage storage area, when we came back after 3 days Sahara trip found that bag was half opened.
We don’t know the reason for why someone needs to check the bag behind our back or even try to open it.
Confronted the receptionist and the person who brought our bag to the room , response was zipper might have been opened up due to dragging on the floor. We also told that half of the zipper cannot be opened due to dragging and there was no answer from them.
Asked the receptionist to tell the manager to meet me first thing in the next morning as manager was not around in hotel at 8:00pm evening 7th may 2025
There is no action or discussion done with us yet also there is no CCTV available in the baggage area or even covering the gate of baggage area as per the receptionist when we asked to look into the cctv footage to check why or how zipper was opened up.
Explorerrrr
Standard Room with Double Bed
Check-in Okt 2024
Business travelers
60 ulasan
10.0/10
Outstanding
Diposting pada 26 Nov 2024
Amazing location, staff, view, pool, room and everything is very nice!
Tanggapan dari Properti: Dear Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our location, staff, view, pool, and room. It’s always a pleasure to know that everything met your expectations.We truly appreciate your kind words and hope to welcome you back soon for another amazing stay!Best regards,
Guest User
Standard Room with Double Bed
Check-in Feb 2025
Couples
1 ulasan
3.0/10
Diposting pada 22 Mar 2025
No tissue
No Hairdryer
No CS
Staff was very very rude
Card for the door doesn’t work. Need to reactivate after 1x use.
Don’t waste your money on breakfast
ALL ROOM ARE THE SAME!!!!!!!
DO NOT WASTE YOUR MONEY HERE!!!!
Janice
Standard Room with Double Bed
Check-in Jan 2025
Couples
1 ulasan
7.5/10
Diposting pada 28 Feb 2025
Basic hotel with a pool, our room was in the corner with a little window and a view of the side building next to the train station. Location was good as close to cafes, restaurants and next to the train station. Has a nice lounge and bar to chill. Our room was cleaned everyday but requested some extra pillows at the reception as there were only 2, we were told to come back in the morning, so came back the next day and was told that they’ll bring it up to our room and guess what? It never came! Got fed up asking for it so we ended up sleeping 5 nights with 2 soggy pillows that my husband had to fold so that he could actually feel there’s a pillow under his head.
Guest User
Sweet Double Room
Check-in Des 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 2 Feb 2025
Perfect base away from the hustle and bustle of the centre. Great staff and nice breakfast
Guest User
Standard Room with Double Bed
Check-in Okt 2024
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 10 Jan 2025
Beautiful reception. Breakfast was always on point. Will definitely recommend it to everyone travelling to Morocco
Tanggapan dari Properti: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our reception and that our breakfast met your expectations every time.Your recommendation means a lot to us, and we’re delighted to have been a part of your Moroccan experience. We look forward to welcoming you back on your next visit!Best regards,
Guanxiong
Standard Room with Double Bed
Check-in Des 2024
Solo travelers
2 ulasan
9.5/10
Amazing
Diposting pada 5 Jan 2025
Very happy with the service and location, staff are very friendly!
Tanggapan dari Properti: Dear Guest,Thank you for your kind words! We’re delighted to hear that you were happy with our service and convenient location. Our team takes great pride in providing friendly and welcoming hospitality, and your feedback means a lot to us.We look forward to hosting you again in the future!Best regards,
Jane Ayano Jackson
Standard Room with Double Bed
Check-in Nov 2024
Couples
3 ulasan
5.0/10
Diposting pada 1 Jan 2025
No hairdryer and no shampoo or douche del in the bottle….
Tanggapan dari Properti: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the absence of a hairdryer and the lack of shampoo or shower gel in the bottle.This is not the standard of service we strive to provide, and we will review our housekeeping procedures to ensure that such oversights do not happen again.Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back and provide you with a better experience in the future.Best regards,
Livesofrealexpats
Standard Room with Double Bed
Check-in Apr 2024
Couples
73 ulasan
6.0/10
Diposting pada 9 Jun 2024
The hotel was OK, but not worth the price. Most items on the menu weren’t available and the front desk staff was incredibly rude. There was one particular man that screamed at me. However they have easy accessible in Marrakesh which is limited everywhere else.
Guest User
Standard Room with Double Bed
Check-in Feb 2024
Couples
1 ulasan
5.5/10
Diposting pada 24 Mar 2024
The elevator in the hotel is very old and every time it stops on your floor there is a terrible **** or pull like a sudden stop and my wife is pregnant so it was a nightmare for her. Also we chose the hotel because it had a pool however it was under maintenance and we couldn't use it our entire trip. The Aircon on the room was terrible, we had to leave the windows open at night because of the heat. We had a very bad experience at the hotel and I hope nobody ever makes the same mistakes like us by choosing them
Guest User
Standard Twin Room with 2 Single Beds
Check-in Jan 2024
Family
2 ulasan
4.0/10
Diposting pada 9 Feb 2024
I have never seen a hotel doesn’t offer a bottle of water for its client also no slippers that’s hilarious. I’ll never book this hotel again
Robert
Standard Twin Room with 2 Single Beds
Check-in Jan 2024
Family
36 ulasan
7.0/10
Diposting pada 5 Feb 2024
Overall a clean hotel, however, very dated shower sill leaking all over the bathroom floor walls with holes in them just very dated !