Ulasan Novotel Suites Malaga Centro

The parking is exactly at the basement of the hotel which made self driving from convenient.

Customer service not responding back after a few emails and never even wanted to help me to solve my problem

The hotel is ideally located for Málaga Old Town, with excellent access to public transport and almost everything within walking distance. I did not miss having a car. The hotel was spotlessly clean and well maintained, albeit fairly simple, as expected from a chain hotel. However, I was disappointed by the “kitchen” facilities. For a suite advertised as having a kitchen or kitchen facilities, I expected more than a mini fridge, microwave and kettle. There was no freezer, hob or meaningful cooking provision, so the description felt overstated and better expectation management would go a long way here. There was also a recurring issue with room keys not working. This was not caused by proximity to a mobile phone, and other guests appeared to be experiencing the same problem. It was frustrating to get upstairs with suitcases or shopping bags, only to have to return to reception for a replacement key. This happened around five or six times over two days. The staff at the hotel were, without exception, superb, professional, friendly, and caring. I'd be happy to stay again, but knowing what to expect this time.

Room is large. Have small bar and have a long arm sofa. Bathroom size is not small. It has a separate bath tub and shower room. Bed is comfortable and air conditioning is good, especially in Spain. It's critical. The location is good. We just walk from the Train Station with 15 minutes. Also it is not far away from the old town where there are many restaurants and shops over there.

The hotel is closed to the train station that comes from the airport very convenient, is walking distance to city centre, restaurants and bars.

Room size were good and location was superb with old town within walking distance. There is a big shopping centre nearby as well .

Good location, walking distance to Malaga Old town center, reception is helpful and polite and fast check-in; room size is good and clean. Recommend to stay if not driving in Malaga.

100% recommend it , very clean and modern , staff were very lovely and helpful. 15mins walk from the soho and city centre .

Staff has standard service level. Place is decent.

Near Corte ingles and metro, close walk to old town and pick up point for many day tours. Has a well equipped mini kitchenette with microwave oven and sink

Big room, really clean, near the city center Breakfast a little bit expensive for the offer

Nice and friendly staff

We came here from a budget hotel so our thoughts on entering the room first were wow and amazing. I've stayed in 5 star hotels few times and also 1 star hotels so have an expectation of rooms and service. The room is spacious. The bed is big and comfortable. Got a good rest. There is a comfortable couch, big TV, separate toilet, shower and bath tub, mini kitchen area and AC. Room: Spacious, modern, comfortable, dining table but only one chair... Mini Kitchen: There was a mini fridge, microwave, kettle and sink but no cutlery which seemed strange as you would expect these things to be there. You had to request cutlery etc.. at reception and collect from the buffet area yourself. Shower: The shower was awesome. Spacious with overhead and handle shower. Lots of toiletries. Could have benefitted with more hangers. Has an appealing deco. Reception: Took some time to check in with people before us in a queue. Maybe checkin can be streamlined more especially if all prebooked and prepaid. We were able to add late check out till 5pm for about £20. We came back to the hotel before 5, I asked for some tea bags, but was given a key card, which was weird but just misunderstanding but it meant wasting few minutes we needed for packing. Then our key card wouldn't work on the door which took another few minutes to fix. We were able to get some hot water for the tea afterwards which was kind of them. There is a gym but didn't get chance to use it. Some staff has good English so communication isn't an issue and they will help you with what you need.

Good location, it is located in the city and walkable distance to the landmarks.