Ulasan The Brich Forest Resort Hotel

Tanggapan dari Properti: Dear guest, hello! First of all, on behalf of the Birch Forest team, please allow me to express my sincerest thanks and deep respect to you and your family. We are extremely honored and delighted to receive such a warm and detailed praise from you for our hotel. Your satisfaction is not only the highest affirmation of our service, but also a powerful motivation to inspire us to constantly pursue excellence and improve service quality. You mentioned that "the location is convenient, only 50 meters away from the public bus station", which is indeed a highlight of our hotel. We are well aware that a convenient location can greatly enhance your travel experience during the journey. Therefore, when choosing the location of the hotel, we paid special attention to the convenience of surrounding transportation, and strive to make every guest enjoy a relaxing and enjoyable travel time. We are very pleased about the "surprisingly spacious room". Spacious and comfortable accommodation space is what we have always pursued, aiming to create a warm and relaxing living environment for guests. Seeing that you and your family are satisfied with it, all our efforts seem so worthwhile. The evaluation of "very good service" is a great encouragement to all our employees. We always uphold the concept of "respecting customers and serving with heart", and are committed to providing every guest with a service experience that exceeds expectations. From the moment you step into the hotel to the moment you are reluctant to leave, every one of our staff is committed to using sincere smiles, professional skills and meticulous service to make you feel the warmth and comfort of home. Thank you especially for mentioning the details of "getting welcome coffee" and "there are gifts when checking out". These little surprises are our thoughts for the guests, and we hope to add a touch of warmth and pleasure to your journey. At the same time, we are also very happy to know that our staff will personally teach you how to operate the heater. Such thoughtful service is exactly what we are pursuing. Thank you again for choosing Baihualin Resort Hotel as your place of stay and sharing such valuable opinions and feedback. Your satisfaction is our greatest pursuit and the driving force for our continuous progress. In the future, we will continue to uphold the service tenet of "guests first", continuously improve the quality of service, and strive to create a better accommodation experience for every guest. We look forward to you and your family visiting Baihualin Resort Hotel again, so that we have the opportunity to serve you again and create more beautiful memories together. I wish you a pleasant journey and all the best!

Tanggapan dari Properti: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. We apologize for the inconvenience caused to you by the fact that the hotel does not have a special shuttle bus to take guests to the scenic spot. If you inform us in advance, we will do everything we can to help you solve the problem. The scenic spot shuttle bus stop is 50 meters away from the exit of the hotel lobby, turn right and go downhill, and take the shuttle bus to easily reach the ticket station. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!

Tanggapan dari Properti: 尊敬的賓客您好， 感謝您的入住及給我們提供為您服務的機會。您的點評裏有支持有建議是我們非常難得的寶貴財富， 我們也將繼續努力不斷完善各項服務。現在我們確實沒有機場和景區的接送服務，但如果您有特殊需求可以致電前台提出您的要求，我們會盡全力滿足您的需求。希望能在白樺林與您再相逢。祝您心情愉快， 闔家幸福！

Tanggapan dari Properti: Dear customer, hello! Thank you for staying at Kanas Birch Forest Resort Hotel. We are sorry for bringing you an unpleasant experience during your trip. The hotel has verified your feedback and made corrective measures. The hotel rooms are original ecological style buildings, pursuing the concept of integrating the original ecological environment into the indoor design concept. All interior decorations are made from local materials, with local wood and stone as the main decorative materials, with a unique style. Regarding the problem of the bathroom in the lobby, the frequency of cleaning the toilet has been increased from twice a day to four times a day, paying more attention to hygiene details. We are very sorry to make your trip unhappy. In the midst of the scorching heat, I hope you will take care of yourself and protect yourself.

Tanggapan dari Properti: 尊敬的賓客：您好！非常感謝您對我們酒店如此細緻且熱情的評價，您的滿意是我們最大的動力和榮耀！聽到您説“一切都很好”，我們感到無比欣慰。我們始終致力於打造一個既舒適又温馨的住宿環境，讓每一位賓客都能感受到家一般的温暖與愜意。酒店的乾淨整潔，是我們對每一位客人最基本的承諾，也是我們對品質不懈追求的體現。看到您對我們的清潔標準給予肯定，這無疑是對我們工作最大的認可。關於早餐和每日贈送的咖啡，我們非常榮幸能成為您美好一天開始的助力。我們精心挑選食材，力求為賓客提供營養均衡、美味可口的早餐選擇，同時，那一杯精心沖泡的咖啡，也希望能為您的一天增添一份活力與愜意。特別要感謝您提到的那位工作人員，他的細心與周到，正是我們酒店服務精神的縮影。能夠每天接送您至喀納斯入口，並耐心解答您關於目的地的所有疑問，這不僅是他個人的職責所在，更是我們對“賓至如歸”理念的深刻踐行。我們深知，優質的服務不僅僅在於硬件設施的完善，更在於每一位員工用心、用情的付出。您的感激之情，我們已深深感受到，並會將其轉化為不斷前進的動力。未來，我們將繼續秉承“以客為尊”的服務理念，不斷優化服務細節，提升服務質量，力求為每一位賓客提供更加貼心、更加完美的住宿體驗。再次感謝您的寶貴意見與高度評價，期待您下次光臨，讓我們有機會再次為您服務，共同創造更多美好的回憶！願您的心情如花兒般綻放，生活處處是風景，美好不期而遇！

Tanggapan dari Properti: 尊敬的賓客：您好非常感謝您的五分好評，您的肯定是我們持續前進的動力源泉！我們非常高興得知您對我們的房車住宿體驗給予了高度評價，認為它們既乾淨又舒適，這正是我們一直以來所追求的目標——為賓客提供一個温馨、整潔且舒適的休息環境。您的滿意，讓我們深感自豪和鼓舞。同時，我們也深刻意識到您在早餐方面的失望之情，這確實是我們服務中的不足之處，，贈送的早餐餐廳是我們合作的，而且是離酒店最近的一家餐廳了，實在是非常抱歉沒能讓您滿意我們對此深感抱歉。早餐作為一天中最重要的開始，我們本應該為您準備更加豐富多樣、美味可口的餐點，讓您在享受美味的同時，也能感受到家的温馨與關懷。然而，這次我們顯然沒有達到您的期望，這是我們需要深刻反思和改進的地方。針對您的反饋，我們已經立即採取了措施，對早餐菜單進行了全面審視和調整，力求在未來的日子裏，為您和所有賓客提供更加多樣化、高品質的早餐選擇。我們也將加強員工培訓，提升他們對早餐服務的重視程度和服務水平，確保每一位賓客都能享受到滿意的早餐體驗。再次感謝您的寶貴意見，您的反饋是我們不斷進步的動力。我們深知，衹有不斷傾聽賓客的聲音，才能不斷改進和完善我們的服務。未來，我們將繼續秉持“以客為尊，追求卓越”的服務理念，致力於為每一位賓客提供更加全面、細緻、周到的服務。期待您下次光臨時，能夠感受到我們的進步與改變，共同創造更加美好的住宿回憶。在這美好的時刻，願幸福和健康伴您左右，每一天都精彩紛呈！

Tanggapan dari Properti: 尊敬的賓客：您好！感謝您的滿分點評與誇獎，您的支持與鼓勵，是我們前進的最大動力。我們將以不斷的為客人營造温馨舒適的居住環境而努力，以最高的性價比滿足不同賓客的要求。期待您的再次光臨！

Tanggapan dari Properti: 您好！非常榮幸您選擇我們酒店入住，非常感謝您對我們酒店的認可，尤其是對我們地理位置的讚賞，我們確實地處離景區最近的地段，交通便利，周邊設施齊全,關於價格，我們一直致力於為賓客提供高品質的服務與設施，以確保每位賓客的入住體驗都是物有所值的。而您對我們的價格不滿意這件事我們深感遺憾。我們瞭解到您的反饋中提到酒店定價較高且未能滿足您的期望，這主要是由於成本結構較高和市場需求等因素導致，山區的一切資源都需要較高的代價提供給賓客。我們一直致力於為客人提供高品質的美食和優質的服務。酒店非常重視您的反饋，我們理解您對價格的關注，也希望能有機會通過我們的服務和設施，讓您感受到性價比的合理性。期待您再次光臨，體驗我們更多的服務，相信您會發現這裏不僅是位置的優越，更有家的温馨與舒適。祝您生活愉快！

Tanggapan dari Properti: Dear customers, Hello! Thank you for staying at Kanas Birch Forest Resort Hotel. I am very happy to receive your approval. The hotel is located in the best geographical location in Jadengyu. Not far away is the bus stop. There are three car parks around the hotel, travel is very convenient! The hotel meticulously makes the peripheral courtyard, takes a scene at random, the room decoration is around the Kanas landscape design, integrates with the scenic spot, looks forward to your next visit, wishes your journey to be happy!

Tanggapan dari Properti: 尊敬的賓客：您好！感謝您入住我們酒店並給予反饋，我們注意到您選擇了其他酒店並對我們的酒店表示不滿，對此我們深感遺憾和抱歉。您的反饋是我們改進服務質量的重要依據，我們對此非常重視。首先，我們對您在尋找更合適的住宿體驗中所花費的時間和精力表示歉意。我們理解您在尋找酒店時的期望和需求，並對此次未能滿足您的期望表示歉意。同時，我們也想向您説明，我們一直致力於提升酒店的服務質量和客户滿意度。我們將根據您提供的反饋，認真分析問題所在，並採取相應的改進措施，以確保我們的酒店能夠滿足更多客人的需求。最後，我們再次對您的反饋表示衷心的感謝。我們深知酒店行業需要不斷努力和創新，以滿足客户的多樣化需求。我們現已將酒店大部分設施換新，提高了服務標準，酒店已煥然一新，相信已成為您心目中的理想住宿選擇，期待您的再次光臨！祝您開心每一天~

Tanggapan dari Properti: Dear customer, hello! Thank you for staying at Kanas Baihualin Resort Hotel. It is the front desk manager of the hotel who will help you. It is our aim to serve every customer with heart! Looking forward to your next stay!

Tanggapan dari Properti: Dear guests: Hello! First of all, please allow me to express my most sincere thanks and highest respect to you on behalf of all the staff of Birch Forest Resort Hotel. When we received your positive evaluation of our hotel - "Not bad, convenient location, good service. The hotel butler is super nice ~ he answered all questions and gave very good answers ~", our hearts were filled with incomparable joy and pride. This affirmation is not only a recognition of our work, but also a source of motivation that inspires us to keep moving forward and pursue excellence. We understand that in the modern fast-paced life, a convenient location means a lot to guests. The Birch Forest Resort Hotel is located next to a beautiful natural area and is close to major transportation routes. Whether you are traveling by car or by public transportation, your journey will be easy and worry-free. Your affirmation makes us more confident that our site selection decision is correct and makes us cherish this unique geographical advantage even more. "Service first, guests supreme" is the service concept our hotel has always adhered to. We are deeply pleased that you specifically mentioned our hotel butler service in your review - "Super nice ~ every question was answered and the answers were very thorough ~". Our butler team has been strictly screened and professionally trained to provide you with a personalized and caring service experience. From the moment you check in until you leave with satisfaction, we always put your needs first and strive to do our best to achieve perfection. Your satisfaction is our greatest achievement. Every positive comment from you is the greatest encouragement to our work. In the future, Birch Forest Resort Hotel will continue to uphold the high-quality service concept, constantly optimize service processes, improve service quality, and strive to create a more comfortable, warm and convenient accommodation environment for every guest. At the same time, we sincerely hope that you will come again, so that we can have the opportunity to serve you again and weave more beautiful memories together. Thank you again for your recognition and support of Birch Forest Resort Hotel! May your life be as fresh and natural as the birch forest, and may every day be filled with sunshine and laughter.

Tanggapan dari Properti: Dear guests, hello! All our staff feel extremely honored and delighted to receive your warm praise for our Kanas Birch Forest Resort Hotel. Your satisfaction and recognition, like a ray of sunshine in winter, warms the hearts of each of us and injects unlimited motivation for us to continue to improve our service quality. You mentioned that “the location is very convenient and very friendly to non-drivers”, which is exactly the convenient experience we have been committed to creating. We are well aware that each guest has different travel needs. The bus shuttle at the entrance takes you directly to the entrance of the scenic spot in one stop, ensuring that every guest can easily reach the scenic spot and enjoy a wonderful travel time. "The facilities are considered acceptable for the area, the rooms are adequately heated, and there is plenty of hot water." We were very pleased to hear this. We always put the comfort of our guests first, starting from the details to ensure that every facility can meet your basic needs and strive to exceed your expectations in details. Thank you especially for your praise of our service. "The service is the highlight and a big plus for the hotel. The housekeeper is very enthusiastic and the various WeChat reminders are very timely." Our butler team always adheres to the service concept of "customer-oriented", listens attentively to the needs of every guest, and strives to make you feel the warmth and convenience of home through meticulous service. The thoughtful WeChat reminder service is a small help we hope to provide you during your trip, allowing you to enjoy the beautiful scenery without worries. The small gift given at check-out is our small thanks and blessing for your stay. We hope it can add a touch of warmth and surprise to your journey. As for what you said about “there is a large open space in front of the hotel where you can watch the stars”, this is indeed a natural treasure of ours. We are glad that you can find such a quiet place in your busy travels, look up at the stars, and feel the tranquility and beauty of nature. Of course, we are also aware of the shortcoming that "breakfast is a bit monotonous" and we deeply apologize for that. Your feedback is the direction and motivation for our improvement. In the coming days, we will continue to optimize the breakfast menu according to seasonal changes and guests' taste preferences, and strive to provide you with more abundant and diverse choices. At the same time, please believe that even in the off-season, we will not relax our pursuit of quality and will always be committed to providing you with the best service and experience. Thank you again for your valuable comments and high evaluation! Your satisfaction is our greatest pursuit. We look forward to your next visit, giving us the opportunity to serve you again and create more wonderful memories together. I wish you a pleasant journey and all the best!

Tanggapan dari Properti: Dear guest, hello! All our staff feel extremely honored and happy to receive such a warm and detailed praise from you. Your satisfaction is not only the highest affirmation of our service quality, but also a powerful driving force to inspire us to continuously pursue excellence and improve service quality. First of all, thank you very much for your recognition of the location of our hotel. We are well aware that choosing a hotel with a good location is crucial to your travel experience. It is what we pursue to allow you to easily explore the surrounding beauty and convenience while enjoying a comfortable stay. We are very pleased with the butler service you mentioned. Our butler team always adheres to the service concept of "customer-oriented and meticulous" and is committed to providing every guest with a service experience that exceeds expectations. Being able to get your evaluation of "really great~" is the best reward for their hard work and professionalism. Spacious, clean and hygienic rooms are our basic commitment to every guest. We adhere to high standards of cleaning and maintenance procedures to ensure that every guest staying in can feel the warmth and comfort of home. At the same time, the sufficient supply of heating also allows you to feel the warm and spring experience in the cold season, and we are very happy that this also satisfies you. The richness and variety of surrounding restaurants and convenient travel are also one of the important reasons why our hotel chose this place. We know that food and convenience are equally important during the journey. Therefore, we strive to create an accommodation environment for you where you can eat happily and travel smoothly. In addition, you also mentioned the beautiful scenery around the hotel. Yes, our hotel is blessed with unique natural scenery. Whether it is the first ray of sunshine in the morning or the sunset in the evening, you can find a moment of tranquility and beauty in your busy journey. We are very happy that such beautiful scenery has become part of your beautiful memories. Finally, regarding the sufficient amount of water provided every day, we always believe that details determine success or failure. Maintaining adequate water intake during the journey is essential for your health. Therefore, we pay special attention to this detail to ensure that you can easily obtain clean and safe drinking water at any time. Thank you again for your valuable evaluation and feedback! Your satisfaction is our greatest pursuit. We look forward to continuing to provide you with better services and experiences in the future. I wish you a pleasant journey and look forward to meeting you again!