Explorers Hotel

Emplacement idéal très proche du parc Disney avec navette bus gratuite. En séjournant à l'hôtel le parking voitures de Disney est gratuite, une économie de 30 €. Chambre très spacieuse et très propre, une bouilloire avec dosettes café, thé à disposition. Nous avions une chambre près des ascenseurs et passage donc avons eu peur du bruit la nuit mais nous avons très bien dormi, literie de qualité et très calme, pas bruyant du tout. Accueil très correct, politesse de tout le personnel et à l'écoute. Nous n'avons pas dîné au restaurant mais consommé une pizza dans la pizzéria, très bon et qualité rien à redire, très adapté pour des enfants (gâteaux, glaces). Le petit-déjeuner est tout à fait correct et copieux, pour un hôtel 3 étoiles on n'en demande pas plus. Buffet varié et frais, personnel de service aimable. Seul bémol le plateau qui fait un peu cantine bon marché mais sans doute plus pratique pour le personnel qui débarrasse. Cela ne nous a pas dérangés. Le top : la piscine avec des toboggans supers, les jets, les structures de jeux, mon fils de 9 ans s'est éclaté. En plus les horaires tardifs le soir avec les lumières tamisées, vraiment sympa. Rien à envier aux grands parcs aquatiques. Une salle de jeux vidéo, payants bien sûr mais sympa aussi pour les jeunes. Un petit parc de jeux indoor, très bien et une aire de jeux à l'extérieur super. Nous avons été ravis de notre séjour à l'hôtel et nous reviendrons c'est sûr. Très satisfaits !

Week end au top on a pas eu le temps de tout faire mais on reviendra

Nous connaissons bien cet hôtel et l'adorons. En revanche un rafraîchissement des chambres ainsi qu'un meilleur entretien serait le bienvenu. Buffet petit déjeuner bien plus triste et moins fourni, dommage.

Service is appalling One member of staff on both bar and restaurant downstairs Staff at reception slow and uninterested The booths are dirty at reception Do not book a taxi through reception as they charge double Feel sorry for the staff as just bad management Play center and pool great but needs a little more direction

Great hotel in a fantastic location for Disney. Great parking and shuttle service. Breakfast was great with lots of options. Food in the evening great and the pool was open late which was great when the children wanted to swim later after a day out.

Absolutely shocking!! The night staff are completely cruel and impossible. If you complain they threaten you with the police 🤷‍♀️ insane when all you want is to change rooms. Me and my autistic 9 year old son stayed here over Christmas. DO NOT MAKE THIS MISTAKE!! We were made to pay city tax straight away (not included in anything but in the long run that’s a minor scale of this dreadful stay. We asked to be moved rooms for a more peaceful night.. (not exactly a unreasonable request) They had us pack only to sit in reception on CHRISTMAS EVE to be ignored and put back into the same room after 2 hours! Don’t book here if you want anything that a respectable hotel would offer. We had no cleaner for 3 days, challenged for towels to enter the pool etc (Considering there towels are probably older than the hotel it was a bit cringe (bring your own if you stay here .. there’s actually a B&B next door also a Camponile. I’d seriously suggest these instead.. Every person that we spoke to here was dissatisfied and disappointed. It maybe “Close to Disney” and the website take good photographs of the pool … the pool is full of hair at first I thought it was a rat. Bedroom Carpets disgusting and in extremely desperate need of replacing Absolute rank hotel. If I could give it a zero star I would. No one of the night staff care, the men are actually really intimidating .. The guy with the glasses is just so rude and shouted at me in front of my petrified son for a simple room change. Disgusting behaviour, seriously don’t let the look of the pool fool you The reception night staff if you come across an issue are not bothered at all The actual hotel room are decrepit and theres cheaper places literally next door. Not worth a star Absolute let down. Here just a picture of the thread bare carpet in the room.

It was great for the grandchildren would highly recommend

Absolutely discussed by the room filthy bed bugs the lot. Witnessed a very disturbing scene with a child who had autism was in pool during closing time and staff was happy to get him out the water and let him run free and said he’ll find his parents when he was about 9 years old non verbal and was very venerable young man.

For family with children, this hotel is amazing to stay in. All activities indoor & outdoor activities available which is really for fun children. Free shuttle available to Disneyland. Breakfast service is amazing service we received.