Extremely disappointing experience — never staying here again
This was my first time staying at this hotel, and unfortunately, it will also be my last.
We stayed here for four days, and on the last day, after checking out, we bought a Burger King meal and some drinks. We were planning to sit in the hotel lobby, finish our food, and then collect our luggage before heading to the train station.
As soon as I started eating the burger, a staff member came over and told me that we were not allowed to eat burgers in the lobby. Fine. I didn’t argue and stopped eating.
A few minutes later, my child took a sip of the drink. The same staff member immediately came over again and told us that we were not allowed to drink it either.
I asked, “So, are we not even allowed to drink water here?” The staff member said that drinking water was fine — but not the Burger King drink.
Honestly, I was speechless.
I have stayed in many hotels, and this is the first time I have ever encountered a hotel that polices what guests can eat or drink in the lobby in such a way. If there is a clear policy prohibiting outside food and drinks, it should be communicated clearly and consistently. But stopping a guest who has already checked out from even drinking a soft drink while waiting to collect their luggage felt unnecessarily hostile and unreasonable.
What made the experience particularly unpleasant was not simply the rule itself, but the way we were treated. After staying at the hotel for four days, being repeatedly approached and told what we could and could not consume in an otherwise ordinary lobby made us feel extremely unwelcome.
There are plenty of other hotels where guests can sit in the lobby without being constantly monitored over something as trivial as a burger or a drink.
Very disappointing experience. I will definitely choose another hotel next time.
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