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Ulasan terverifikasi
Location4.2
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(117)
Positive reviews(15)
Reviews with photos/video(2)
Awesome stay(5)
Negative reviews(2)
Guest User
Superior Double Room
Menginap di Jun 2023
Couples
13 ulasan
4.5/5
Great
Diposting pada 16 Agt 2023
We stayed at a double room in the Sofitel in Lyon for a total of 3 nights in the summer of 2023.
The hotel is located just a few streets from the Place Bellecour which is one of the main squares in Lyon. It is also about 5 minutes away from many cafes, bistros and a large supermarket (Monop’) near Place Bellecour.
The room itself was a fairly standard double room (approximately 20 square metres). The interior and furnishings of the hotel look a bit dated but they were fine and did not matter in any material way. The minibar is complimentary and it is restocked daily with bottled water (still and sparkling), fruit juice, coca cola, and dried fruits and nuts.
The bed was nice and comfortable and the pillows were firm. Our only complaint was that the air conditioning was not very consistent and it would turn off in the middle of the night. It is not an issue if you are staying here in the winter but it made it difficult to sleep at night in the summer.
The staff were all very nice and pleasant. The concierge was especially friendly and he helped us to store our bags and arrange for a taxi to the train station on our last day.
We paid approximately EUR250 a night and we thought it was worth the price.
Guest User
Classic Double Room
Menginap di Nov 2024
Other
2 ulasan
5.0/5
Outstanding
Diposting pada 1 Jan 2025
Staff always very friendly and attentive. Nice view from the room. Perfect breakfast also enhanced by a superb panoramic view. The only point of improvement concerns the room which would deserve a little refreshment (modernity)
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Cher client,Nous vous remercions d'avoir pris le temps de nous adresser ce commentaire et de nous avoir fait part de votre satisfaction concernant notre personnel, notre petit déjeuner et la magnifique vue sur Lyon que vous avez pu apprécier. Nous prenons note de votre commentaire sur la décoration des chambres et vous en remercions.Nous serons heureux de vous accueillir à nouveau au Sofitel Lyon Bellecour.Sincèrement, ClaireResponsable qualité
Guest User
Classic Double Room
Menginap di Nov 2024
Business travelers
8 ulasan
3.6/5
Diposting pada 25 Des 2024
The location is good and the service is pretty good. It is just that it is quite old, and even if it is well maintained, it still has traces of history.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest, Thank you for your comment following your stay at the Sofitel Lyon Bellecour. We are delighted that you appreciated the ideal location of our hotel and the quality of service provided by our teams. We hope to have the opportunity to welcome you again during your next visit. Yours sincerely ClaireQuality Manager
Souad Rezkane
Superior Double Room
Menginap di Okt 2024
Couples
1 ulasan
3.5/5
Diposting pada 22 Nov 2024
Not clean, the staff is not attentive, very disappointed with this hotel, the Sofitel in Lyon
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Guest User
Classic Double Room
Menginap di Feb 2024
Solo travelers
31 ulasan
4.0/5
Very Good
Diposting pada 27 Mar 2024
What I like most about the hotel is that the towels are soft and the toiletries are also good! And the view at 6 o'clock in the morning! Because I don't know how to use the blackout curtains, I need to adjust them, and the curtains can't block out the light. I think the carpet is a bit old. Although there is no odor in the room, the corridor, door and carpet are all old styles. I didn't live very comfortably. Although the quilt and bed are very comfortable, I always feel a little gloomy. The waiter is very good! The minibar is free to use, and there is a 14-hour room service. It is not suitable for long-term stay.
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Guest User
Junior Suite
Menginap di Sep 2024
Business travelers
6 ulasan
5.0/5
Outstanding
Diposting pada 24 Okt 2024
Everything perfect: welcome, room.
Small downside: breakfast with cold bread and croissants
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Guest User
Junior Suite
Menginap di Agt 2024
Family
5 ulasan
1.7/5
Diposting pada 7 Sep 2024
Horrible hotel, I don't understand how it can have 5 stars. We rented the most expensive room available, a two-room one, for 3 days they never cleaned the room, there was a terrible smell in the room and on the floor. We arrived at the hotel at 15:00 and the check-in according to the reservation was written from 15:00, they tried to make us wait until 16:00 citing such hotel rules, with a fight they finally checked us in at 15:00. No fresh water was provided in the room. The condition is like a run-down grandma's apartment.
Teks AsliTerjemahkan dengan Google
Vianney _H
Superior Double Room
Menginap di Jul 2024
Couples
14 ulasan
4.1/5
Very Good
Diposting pada 16 Agt 2024
The corridor of the room has an old smell, but the room is quite nice when you walk in. Friends who drive here can park in the underground garage, which is quite safe. The location is also close to the tourist attractions and commercial streets.
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Guest User
Superior Double Room
Menginap di Jun 2024
Couples
1 ulasan
4.5/5
Great
Diposting pada 27 Jul 2024
Excellent location and excellent breakfast. Garage available and accessible. Easy to visit Lyon on foot starting from the hotel.
Nearby restaurants. In the evening in the vicinity not exactly the maximum attendance. A little attention.
Teks AsliTerjemahkan dengan Google
Guest User
Superior Twin Room
Menginap di Jan 2024
Business travelers
3 ulasan
1.0/5
Diposting pada 25 Feb 2024
It's a very bad hotel. It's too old and the rooms are small. It's at the level of a county guest house in China. I paid 1,600 a night. It just came up in front of me when I searched. The location was pretty good and it was Sofitel so I booked it. I regret it so much now.
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Guest User
Classic Double Room
Menginap di Apr 2024
Business travelers
8 ulasan
5.0/5
Outstanding
Diposting pada 16 Jul 2024
The hotel is very conveniently located and very cost-effective
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Kenan
Superior Double Room
Menginap di Okt 2023
Business travelers
2 ulasan
4.5/5
Great
Diposting pada 22 Nov 2023
The location of the hotel is nice, but it is a very old hotel. In addition, room service, which says 24/7, was not offered at 00:00 because the kitchen was closed. I was advised to order from Uber eats
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Ruchengjun
Superior Double Room
Menginap di Feb 2023
Business travelers
47 ulasan
5.0/5
Outstanding
Diposting pada 28 Mei 2023
Very good hotel, invited my friends from Lyon to have breakfast together!
Teks AsliTerjemahkan dengan Google
DuolaAmeng1226
Junior Suite
Menginap di Des 2022
Travel with friends
27 ulasan
5.0/5
Outstanding
Diposting pada 29 Mar 2023
full facilities
Hygiene: very clean
nice environment
Teks AsliTerjemahkan dengan Google
Guest User
Superior Double Room
Menginap di Feb 2025
Business travelers
2 ulasan
5.0/5
Outstanding
Diposting pada 31 Mar 2025
商務出差好去處
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you for your high praise of our hotel. We are pleased to hear that you had a pleasant experience during your business trip. We look forward to welcoming you back. Sincerely, Claire Quality Manager