Troy Hotel

old hotel, some room have very hard and old beds. Simple breakfast, nice location close to the Tube station anf Hyde park.

Nice hotel a bit expensive for what you get. Overall, the hotel needs refurbishment plus very important the breakfast staff are rude although, receptionists are great.

Troy hotel was good, but without air condition the room was too hot, difficult to sleep. The breakfast was same every morning, basic one.

Great location, close to the metro, Hyde Park and Kensington Gardens. Rooms are small but that's okay. Beds big enough but the mattresses could be better. Did not bother us for two nights. It was too hot in the room so we slept with the window open and turned off the heating. Breakfast was simple but filling.

This hotel was in a perfect location for our needs. The staff were friendly and helpful. The rooom had a small fridge (very noisy!), a TV and a hot strong shower. I was afraid that it being January, the room would be cold. But it was too hot. That coupled with the noisy fridge made the night uncomfortable. We needed to use the fridge, so it had to stay on. Apart from that, we were satisfied with our stay. Everything worked. The sheets and the bathroom were very clean. Wi-Fi signal was strong. The free breakfast was filling.

I really like this hotel. I was there for just one night, however, it is perfectly located and the room, though small, was clean and comfortable. The breakfast was very good. The proximity to tube stations and buses is ideal. Overall, I enjoyed my stay here and will recommend it to others.

This hotel should close: heating (if it works) is right next to the headboard of the bed, shower is 70x70 cm, bathroom is 100x70 cm including sink, mattress is worn down to the metal, catastrophic! You can hear every little step from the resident above you, breakfast is terrible, only dry rolls, butter, packaged canned jam, thin coffee. Room very cold because unheated, simple glass pane as a window. Never again!

Seriously avoid this hotel when the Nottinghill Carnival is on. Whilst the rooms were nice and the breakfast was good, we had no sleep for the two nights we were there. We knew the carnival was on but did not expect it to carry on in the street we were in when people returned to their hotel when it finished. There was in excess of 30 people congregating in the entrance of the hotel opposite and spilling out along the road. They had music coming from a van that was played excessively loud as well as shouting and cars screeching down the road. This went on until after five in the morning. When we spoke to the receptionist about this he said it was a regular occurrence when the carnival was on. When I emailed the hotel on our return home we were told we should have looked into the events that were on in the area before booking. When I asked why there wasn’t a note in their web site to advise guests there may be some noise, we were more or less told it was our fault for not checking events in the area. How are guests supposed to know find out that a continuation party was to be expected!! Someone must have contacted the police as they showed up but made no effort to move the music van along or disperse the people. If staying in London over the August bank holiday choose another hotel well away from the Bayswater area. We thought we would be but now know better.

We (mum, dad and daughter) stayed at this hotel during our latest visit to London, in June 2023. This is what we liked about it: The location: Right in front of Kensington Gardens, with easy access to public transport. The room: Small BUT neat and clean and equipped with both a kettle and a mini fridge. Hair dryer and extra pillows available. Continental breakfast and WiFi included in the price. Polite and helpful staff. Free of charge suitcase storage on departure day. Don't know about the parking situation but which tourist needs a car in London anyway?