The Wellesley Knightsbridge, a Luxury Collection Hotel, London

The hotel has an art deco 1920,s feel but the staff and poor attitudes let it down The staff were stern and unwelcoming They were robotic We had a superior room and was not told we only had a continental breakfast included before we chose our full breakfast at an additional cost The room service items were ordered but when My pregnant daughter checked out and ordered a coffee she was asked to leave because she opened a sandwich she had bought outside They declared it was policy and she must eat it elsewhere Horrendous when she was alone in the waiting area about to travel back to the uae We will not visit again

My husband and I stayed at The Wellesley Knightsbridge for one weekend in May 2024. We actually live in London, but we were there to celebrate several special occasions: one year since moving from New York to London, my upcoming birthday, and our pre-Seychelles honeymoon. As a self-employed sustainable tourism consultant with a background in tourism and hospitality, I learned about this legendary hotel through my Marriott Bonvoy program. We had an amazing weekend at the hotel. The room was comfortable, and we felt truly valued as guests and as Marriott Bonvoy elite members. We dined at The Oval Restaurant twice for dinner and breakfast, both of which were exceptional. I upgraded my complimentary continental breakfast to a full English breakfast, and the quality of the food was simply the best. We also tried the special Churchill blend tea, specifically designed for the guests here, which was an experience I’ve never had anywhere else. We visited the signature cigar bar and learned a lot about the knowledge and history of cigars, even though neither my husband nor I smoke. Every staff member we encountered throughout our stay, from the front desk to the concierge to the doorman and restaurant staffs, were professional and friendly. We felt a warm, family-like vibe here. I received a surprising birthday dessert and a handwritten birthday card with signatures from everyone, including people I met and some I didn’t get a chance to meet. I've already decided to revisit this hotel and probably bring more friends who will visit me in London. I wish the entire team all the best and can't wait to see them again. Thank you all for making my one-year anniversary of being a Londoner special and memorable.

Stayed here for a night. Great Ambassador recognition. Good breakfast. Good room service. Rooms were a bit on the small side, but location is excellent. Recommend avoiding the whisky bar: Pricing seems to be aimed at foreign kids from a certain part of the world showing off to their mates they can buy a dram for a couple of hundred quid (and mix it with a diet coke).

Where can I start, this hotel is out of this world. From the moment you step outside you are made to feel very welcome. The hotel is exceptionally clean and the rooms are beautiful especially the bathroom. The bed was so comfy I didn’t want to leave. Would I stay here again?? Without hesitation the best hotel I’ve ever been too. Thankyou for an amazing stay xxx

We spent 2 nights in this fantastic boutique hotel in Knightsbridge. Everything was perfect! Since the arrival the spoiled us with attention and kindness. Thank you so much for your hospitality. Top location, wonderful suite, impeccable service. One of the best in London. I will come back soon!

The rooms are wonderful and the services provided are impeccable. I would highly recommend this hotel for its services and location. They offer complimentary chauffeur services to local attractions and restaurants. Our luggage was damaged in-transit and they attempted to get it repaired for us. Very helpful staff. Entertainment in the lounge on weekends.