DoubleTree by Hilton Hotel London - Tower of London

Ketika saya memesan hotel ini, saya melihat ratingnya sangat rendah dan banyak ulasan negatif. Saya tetap memesan hotel ini dengan keyakinan penuh pada merek Hilton dan keunggulan harganya. Saking bagusnya, saya sampai tak percaya. Kamarnya luas dan lokasinya sangat dekat dengan Tower Bridge. Sarapannya beragam, dan camilannya hangat dan lezat seperti biasa.

Hotelnya sangat bersih dan semua orang senang membantu dan menjawab pertanyaan apa pun. Bar di atapnya juga menyenangkan.

Hotel ini berlokasi strategis dan mudah diakses. Namun, kamar yang kami dapatkan tidak sesuai dengan informasi pemesanan. Kamar yang kami pesan memiliki tempat tidur king berukuran 1,8 meter, tetapi tempat tidurnya mungkin berukuran 1,5 meter, yang dianggap sebagai tempat tidur king. Karena kami tiba di hotel larut malam dan lelah, kami tidak jadi bernegosiasi. AC-nya tidak terlalu efektif!

Lantai kamar perlu disedot debu lebih sering. Sangat berdebu. Saya bersin berkali-kali ketika masuk kamar (tidak baik untuk orang yang peduli kebersihan). Koridornya berbau plastik atau karet, entah kenapa. Ketika keluar dari lift, saya harus menahan napas. Saya sama sekali tidak suka baunya. Saya rasa pelayanannya lambat, tidak banyak orang yang bekerja. Ketika kami mengambil tas dari penyimpanan bagasi, butuh waktu lama untuk melayani satu per satu, tetapi ada lebih banyak pelanggan yang harus dilayani. Kasihan sekali orang-orang di sana yang bekerja keras. Saya tidak menyalahkannya, tetapi manajer seharusnya mencari lebih banyak bantuan untuk hotel agar pelanggan tidak perlu menunggu lama. Saya harap hotel lebih memperhatikan pelanggan kami. Lokasinya bagus. Secara keseluruhan, saya lebih suka memilih hotel lain lain kali.

Ada masalah dengan air di kamar mandi, dan sikap pelayanan resepsionis rata-rata

Bagus! Bisa dapat voucher £10 kalau kamu nggak perlu bersih-bersih rumah

Great hotel with clean rooms, friendly staff, and a good location. Had a comfortable stay and would definitely recommend it.

H This was my first stay at DoubleTree by Hilton, and unfortunately, it will probably also be my last. As a globally recognised hotel brand, my expectations were naturally higher, especially for a prime hotel, but the overall experience was disappointing from start to finish. Before check-in, I emailed the hotel using the contact email provided in the official Hilton correspondence to request an early check-in. However, I received no reply for almost a week. During check-in, I highlighted this issue to the staff, and she acknowledged that “no one might be attending to the email,” which was quite concerning for a hotel of this standard. Another disappointing detail was that I was not offered the signature welcome cookie that other guests were receiving. While this may seem minor, it contributed to the inconsistent guest experience. The hotel amenities and facilities also felt very outdated and poorly maintained. There were no proper amenities provided in the room, and maintenance appeared lacking throughout the property. For example, the bag hook in the male restroom on Level 1 was damaged and had clearly not been replaced for some time. What disappointed me most, however, was the attitude and attentiveness of the staff. Many seemed more interested in chatting among themselves than attending to guests. During breakfast, staff members were busy having conversations while I had to approach them myself just to ask where I could sit. At the lobby restaurant/bar area, service was also extremely slow — even when food was ready, staff prioritised keying receipts instead of serving waiting customers promptly. The final straw came during checkout. I had left my luggage with the hotel and returned to collect it. One staff member made eye contact with me when I asked for assistance, but instead of helping, he walked back to his seat. I eventually had to walk directly to him and ask again for my luggage to be brought out, only for him to pass the task to a female colleague beside him. It was honestly one of the poorest service experiences I have encountered at a Hilton property. Overall, the service standards, responsiveness, and maintenance fell far below expectations for a hotel under the Hilton brand.

It was great, really liked the warm cookie when I arrived, and lego at the reception! The cocktail bar and dinner at the restaurant were really good, breakfast was great, the only thing that is only ok is the gym - they could make it a lot nicer and modern. Rooms are spacious and comfortable.