Sonder Camden Road

Nice room and service. Near Camden Market and transport links. The staff is very helpful and the room is sparkling clean. There is all you need coffee, tea nice clean cotton towels and a comfortable shower/bath.

Very cute space! Right off the 29 bus but a 15 min walk to the closest Tube station. Staff was kind and accommodating. Lockers for storage were good. I'd recommend a filtered water station available in the lobby - there aren't a ton of shops nearby.

Room was extremely noisy due to the proximity to the front entrance door. Felt like someone was coming through the room at all hours of the day and night. Bathroom felt like a broom closet...very small

Charged $65 Australian dollars for early check in which I paid because we got off a 24 hour flight from Australia and then during the early check in the staff walked into our room while we were sleeping twice! Once because they demanded the aircon repair man only had today to fix the air one (mind you we were asleep I’m bed) and we were incredibly annoyed and denied the staff to come in after we paid for early check in. Then another staff member walked in unannounced 2 hours later to show guests a made up room. It scared the crap out of me as I was in my bed sleeping. ***, I was shocked. The room looked nothing like the photos and was dark and dingy and they catfish you by using the nicest room to lure you in with the photos.

Nice stay, clean modern room, app you can use very good and they get back to you very quickly on the customer service section. The building is not sound proofed so noise was the only issue during the stay, a mix of road noise, lots sounds from banging doors in the hallway, lord bangs on the ceiling from upstairs and the air con machine.

What a cute place! super clean & cute! In a great location with access to transportation and close to Camden market & walking distance to kentishtown which has a plethora of amazing restaurants. Right up the block there is a wonderful breakfast lunch place called Portabella. Keep I mind there is no room service. Rooms come with a coffee maker and small fridge and you can replenish your toiletries, coffee, tea etc. at anytime in a cabinet in the lobby. There is someone at the from desk 24/7 that is always super helpful. AC in the room worked great too.

When I read reviews I try to be as objective as possible, I often read reviews giving a hotel a poor rating simply because of some incident that was neither a fault of the hotel or it’s staff. After working a long day in Camden myself and my two colleagues looked to check in at approximately 01.45, we work in live events so late finishes are normal for us, as is travelling extensively and checking in to lots of different hotels. Upon arrival to Sonder we were asked if we had our code, we didn’t and at this moment in time, less than 6 hours after completing check in, I’ll give the hotel the benefit of the doubt and assume this is an oversight by our travel agent. The receptionist, who was very nice, took our names, and the name of the person who made the booking, but couldn’t find us on the system. After a hour of searching the computer and phone calls to her manager she still couldn’t find us and offered me the telephone to speak to her manager. Both were very apologetic about the situation. I was left with two choices, leave or pay for a room. Given how mixed up the communication was, for example we’d give a name, the receptionist would then repeat a different but similar sounding name to her manager, i thought it best that I pay for all three rooms to resolve this as quickly as possible, it was now 3am! 25 minutes later we finally got a room “key” which was a hand written post it note with a room number and code for the door. Mine was the first room we got to and it was occupied. When I checked the emailed receipt, from the manager who had just booked us in, it had the incorrect date on it. We eventually got our rooms after more than a hour and a half!! This hotel seems to operate an overly complex approach to room allocation which requires a good level of understanding from its staff, however it would seem their staff are trained to be very nice to speak to and not much else. I literally just had a staff member wake me up to let me know my friends had left, there’s nice and then there’s no clue how hotel staff need to operate, and for these reasons I wouldn’t recommend, nor return to this place. The hotel itself is nice enough but there’s plenty of other hotels where management have a far better understanding of how to run them.

Good location, comfy beds, good value. Check in at 4 pm which is a bit inconvenient.

The amount of data they request you to upload to their database prior to check in is ridiculous! In addition to your birthdate, credit card details, they also ask you to upload your passport and even to take a selfie and upload it ! I cancelled my reservation and asked them to delete all my data. Incredible! I will never ever book any hotel by Sonder!