Sonder Camden Road

4 for service because while the staff were super nice, i was surprised that the hotel had no room service

I’ve stayed in Sonders before that were very nice, but clearly the brand is very hit and miss. This location is very no frills. On arrival was assigned a room in the back building- having read reviews of road noise I was initially relieved to not be on the main road. On checking in my room wasn’t mega clean, and neither the air con or the WiFi worked- I managed to find another WiFi network which I connected to be the main one didn’t reach the back building (I bumped into the person in the room next door one night and she said the same). The air con only had ‘heat’ and ‘fan’ settings to choose from, no ‘cool’… until randomly at about 5pm on my last night, however when I got back from my dinner plans it had gone again. No idea why! There was also no toilet roll in the room which I didn’t realise until I was on the toilet- I messaged the chat and was told I had to go get it myself from the essentials cupboard in reception. Appreciate it’s not a hotel but thought someone could have brought me some loo roll! Anyway I chalked it all up to fine for a cheapish room in London (just over £100 a night) and got on with it. I should have asked to change rooms from the off but I was worried I’d be put in a noisy road room, which was a mistake. After the first night my bathroom was absolutely covered in dead flies/ants who I assume came in through the extractor fan during the night (I didn’t have any windows open during my stay as, ironically, I hate bugs and never want to let them in!) When I reported it I was offered a chance to change rooms for my last night or a £50 credit for a future stay. I couldn’t be bothered moving for one night to risk the same issue (the room they offered was directly above mine) so I took the credit even though I won’t ever be staying again. The staff who answered my complaint weren’t very sympathetic or helpful, although I appreciate they are probably only authorised to do so much. Wouldn’t stay again, even for the price.

This hotel is the worst I have ever stayed at for Traffic noise and you will hardly get any sleep. I travel all over the country staying in various hotels and B&B and so I always try to be accurate in my description. Good Points.. The hotel is around a 2 min walk from the nearest Bus stop and 15 min from Camden tube station so getting to and from the city centre is easy. Our room was in the basement and was large, warm and had a T.V. , free safe to use, tea/coffee making facilities, hairdryer, and free WI-FI. You could also restock tea bags, coffee and toilet rolls from reception. Plenty of hot water in the bathroom and free toiletries to use. Bad Points... The main issue was lack of sleep, our room was directly outside a busy crossroads and traffic noise was constant from around 6am to 3am the next morning. The double glazed windows did nothing to quieten the sounds of engines, roaring of motorbikes or noise of buses which sounded like it was actually inside the room. WE had to try and sleep with pillows over our heads to muffle it out and you did get some uninterrupted sleep of around 3hrs which was usually between 3 -6 am. I have never experienced the noise or lack of sleep like this from any hotel before. If a hotel is on a very busy main road then at least have windows that do their job and lessen the sound considerably. I understand that some noise should be expected but not as if you were actually sleeping outside!!! There are rooms on the other side from the hotel so maybe these would have been ok. The only other thing was the size of the shower, it was around 2ft square and so you couldn't turn round in it without banging your elbows and other bodily parts against the sides. This hotel would actually have been a great stay if we had been able to sleep which is the main function of a hotel room and due to this I would never return.