We were guests in this hotel. When we arrived we were first told that our room had been given to another due to a mistake. We were nevertheless friendly as visitors and accepted the fact that we were given an extra bed in our room. But when we came into the room and first wanted to use the toilet, the toilet was obviously broken. Because water came out everywhere.
After the second day in London we were told the loo would be fixed when we got back to the hotel. When we came and saw that the toilet was "repaired", we ran out of patience. After discussions, a plumber finally came and actually fixed the toilet.
If you just need a place to stay, this is the hotel for you. But we didn't want to stay in there any longer than necessary. As described, towels were available but a hair dryer, for example, was not on site.
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