Pros: The hotel is right next to the tube station. Staff were pleasant. Cons: The outside of the hotel is very tired looking and not welcoming at all. Paid extra for early check-in but room was not available, with autistic child this was a big problem. The room itself was very basic, wall light hanging off the wall. Only one bed side table, which was fixed to the wall, and no socket at this side to charge phone. Problem with heating in the building, corridor to room was cold and only an electric heater to heat the room so not able to regulate the temperature (was too cold or too hot) Food was edible but not great - hot buffet style at breakfast. Not enough staff at dinner or breakfast services. Constantly running out of food, juice, cups etc and guests having to chase staff for replacements. No smart TV and you cannot use the premium WiFi for chrome cast so don’t waste money like I did paying for it. Disappointed. I won’t be staying here again.
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