Travelodge London Docklands

I'm very happy with my stay in Travelodge Dockland. Room was very clear, and comfortable. Staff was helpful.

Good location for the Excel which is easily accessible from here via the DLR and is within walking distance too.

Really great stay. Recommended to everyone. Hassle free, clean, friendly and easy to use, all of it.

Wonderful family room. Beddings were clean and Sindith was of great help making checking in seamless for us. We definitely will be back

Bathroom needs a clean and some air freshener maybe. Clean the bath and sink and bleach the toilets.

Recently used this hotel when we were going to the O2. Arrived at 11ish and managed to find a place in the car park. We knew we could not check in until 3pm so paid the parking and just went in to the hotel. We needed the loo as we had travelled awhile but we had to wait for a member of staff to open the door in order to use the toilet! We had a very helpful black man on site who helped us with finding the tube and also sorting out the charges for the Blackwell tunnel. We went off into London and returned about 2.40pm. We asked if we could check in but was told that we would have to pay £15 to checkin before 3pm!!!! We were told we could wait in the bar!!! We had once again have to wait for the door to be opened and we proceeded to the bar. When arriving we were met by a large number of guests obviously waiting to check in. The bar service was terrible, we had to wait a long time to be served. My husband went down about 3.20 and the queue to check in was out of the door. He then went down again about 3.45 and waited until we got our room key about 15 minutes later. We were a bit annoyed as all we wanted to do was to have a shower and a rest before we made our way to the O2. The rooms are very small and sitting on the toilet the sink dug into your shoulder as it was so cramped in the bathroom. There was no bath mat and the floor was very slippery when you got the shower. There wa no shaving/makeup mirror in the bathroom. The shower had a curtain which in this day and age you don’t expect to see this. The tea tray had just one teabag and 2 milk!! We left to go the O2 and returned about 11ish. We decided to go the bar as we needed a drink as it was a quite hot night. The bar had a massive queue and the staff did not know how to operate the bar or till. The bar was very hot and there didn’t appear to be any air con. Asked for a fruit juice was but told we don’t have them even though they are on the bar menu. My husband queued about 10 minutes to get a drink. In the morning went to get breakfast which we had paid for with the booking. The girl spent ages looking at a list and then asked us to produce email confirmation that we had paid for it. Once showing her this she took us in. The queues were massive for everything. Everything was running out so we gave up on breakfast even though we had paid for it. When we walked out the queue waiting to get in was massive. We did mention to the manager when we checked out and he said he would refund us for breakfast. This is not really acceptable as we had to travel home (on a Sunday) without having anything to eat!! The location for the O2 is fairly good but on Saturday the DLR was not running so we had to get on a replacement bus to Canning Town to get the tube. This hotel is very understaffed but they are still charging good money for an unsuitable stay. I would not recommend this hotel even though the hotel is not too far from the O2. There was only one person in the ho