Zoetry Mallorca Wellness & Spa

酒店公共區域非常漂亮，歷史與現代結合得恰到好處，酒店有網球場游泳池和免費的桑拿，比我想象中要大很多，房間建議大家訂基礎房型以上的套房，會比基礎房型的體驗要好很多，早餐的選擇不多，味道也一般，但有一衹很可愛的小貓咪在廚房附近，重點要提的是房間拉上窗簾後就全黑了，對於睡眠環境要求高的人很友好。酒店基礎餐食味道一般，有待改進，但是有米其林餐廳，我們沒有時間品嚐，應該也不錯。

酒店是19世紀的古堡而建，非常漂亮， 隨便一個角落都很有特色，美麗舒適的環境。設施都非常棒！價格合適，員工態度非常好 酒店地理位置很偏，也沒有接駁巴士服務，沒有開車的就不推薦入住了。要不然交通費太昂貴 早餐晚餐都很好，就是員工人數似乎不夠，總是需要等待 但他們態度是很好的 有網球場，2個游泳池，健身房，Bar, Spa，適合遠離喧嘩的市區staycation

Muy buen servicio y recinto de ensueño.

On arrival the members of the staff at reception provided wrong information and misleading. We arrived at around 18:00 and were told directly that dinner could be a problem because there was high demand and might be difficult to have a table booked. Then we were told that we could have the last slot at 22:00 for dinner but as we had all inclusive accommodation, we could order anything from room service for free. To our surprise we had to pay €8 for room service delivery. This is not a problem if we had been informed that the service had a charge. Every time we had to come to reception to ask for something the two male working at it (blonde hair and dark hair) were very arrogant and seemed to be pretty bothered that a customer had a need. They were slouched back in their seat looking down at customers. This is not a service you would expect from a 5 star hotel, let alone to a Hyatt partner hotel. Room service dishes were left in corridors for hour with the heat during August, brining in uninvited insects and geckos. We came back to our room at around 23:30 and checked out the following day at 12:30 and the same trays were still in the corridor. Members of the staff working around it looking and it but not cleaning them out in a timely manner. Although there were short of staff, the bar staff were always smiling and trying to help, the opposite to reception staff. I would like to highly the friendliness and approachability given but the lady that would be welcoming you to the restaurants in the evening (couldn’t get her name) and also Lisa, Juan and Sammy. All of them were working really hard and with a big smile. Although the hotel lacks of staff and it shows in their staff being overworked and tired. The ( Adult) Relax pool had no bar, and if a member of the team came to ask for drinks it could take up to 45 minutes to receive the order, again, not the service you expect on a five star hotel. As a customer that have stayed in different Hyatt hotels, this again brings the whole Hyatt firm down.

Positively experienced: - location in general. - pool and pool bar. - friendliness of (most) staff. - relaxed atmosphere. - quality of the food at the pool bar and at breakfast. - Friendliness of staff at the Spa. Not positively experienced: - State of the room was poor / unacceptable (deferred maintenance). - Chaos at breakfast/dinner (staff not in control, poor availability of wines). - Quality of dinner inconsistent and rather limited. - The 'personal' service is overrated and actually not there. - App not working 80% of the time. - Feedback not adequately followed up, we felt not taken seriously. - When facilitating groups, the other quests suffer.

Beautiful venue. We stayed mid week, and for a romantic break, I would suggest it. Friday was getting much busier ready for another wedding. Very remote, but very relaxing.