Zoetry Mallorca Wellness & Spa

Non vale assolutamente i soldi spesi! Ci sono altri 4 stelle o 5 stelle in zona molto ma molto migliori a prezzi inferiori.

Muy buen servicio y recinto de ensueño.

We had such a wonderful stay at Zoëtry. It is a hidden gem, nestled away but so convenient and easy to get to by car. It’s around 30 mins from Palma. The food was fresh and delicious, really varied and our two boys loved it. The staff are so friendly and helpful. At times the service was a tad slow but we were on holiday so we didn’t mind so much. We will definitely be back as a family and as a couple.

This is was a very last minute trip. Booked less than 24 hours before departure and with mixed reviews could have gone either way... BUT I cannot fault the place and feel immensely grateful for the sanctuary it provided me for a much needed break away from reality. The site that the hotel is on is stunning. Authentically Mallorcan with beautiful architecture and tranquil surroundings. The staff were attentive, friendly and work very hard to deliver excellent service. It's classy but unpretentious. The facilities (for the size of the estate) are very good. There's a decent spa offering a range of treatments, an adults only pool, multiple dining options and plenty of peaceful corners to retreat to. It has a well- stocked and functioning gym. The bedroom which was very clean and comfortable, was serviced daily. The mini bar was stocked with a mix of soft and alcoholic drinks. The highlight of my stay was the yoga and meditation classes in the onsite chapel. It's such a stunning location to practice in and makes a nice change from a standard gym or community centre. David, the instructor was kind, supportive and appropriately helpful in guiding individuals into poses. I had a wonderful few days here and would thoroughly recommend. I'm going home calmer, happier and rejuvenated (ish). Clearly the management have taken previous comments about the service seriously, and while it was far from at capacity while I was here, they were still accommodating a large wedding party but managed to be attentive, deliver delicious, high-quality food* and a very positive experience. I'm the interests of a completely unbiased review, the only thing that needed maintaining were a few of the water features in the indoor pool/spa area. I'd therefore give it 9.5/10. A taxi from the airport took 20 mins and cost €35. *I'm a vegetarian and was impressed with the choice of options and quality of the fresh produce.

We chose Zoëtry for its location between two particular areas of interest to us in Mallorca; we have been to the island many times. The main building is beautiful and there was a calm, restful atmosphere on arrival, although this turned out to be rather deceiving. In retrospect, it was obvious that a large, chain-owned hotel of this nature attracts families with small children, weddings and conferences. Nevertheless, we had a very pleasant junior suite in the main building and undisturbed, good sleeps in comfortable beds. Given its remote location, we knew that we would be quite tied to the hotel’s restaurant. However, where Zoëtry really falls down is the poor quality of the food, which is probably 3-star level at best. Leaving aside the more boutique Mallorcan hotels where we’ve stayed, we also have experience of three other large, corporate 5-star hotels in Mallorca. Each has a far better restaurant; one of them by a long, long way. This is all the more astonishing given that Zoëtry also has a Michelin starred restaurant on site (we didn’t know this beforehand otherwise we would likely have booked an evening there). Again in our experience elsewhere, such a combination of Michelin star and general restaurant clearly has a beneficial effect on the quality of the latter restaurant. Not so at Zoëtry! As we already discussed all this in detail with management at the hotel, I did not intend to post a review here, but given that we subsequently also received an automated email inviting us to review here I have hereby done so. The manager seemed genuinely interested in and concerned about our feedback, and was keen to make amends. We shall see whether we return and whether we then find a significant improvement. This is not easy to imagine happening, especially because this hotel is part of a large American chain where the food budgets are kept very tight. But this may be unfair. We may see.

The app - it's nice, if the Live request was working. I’ve tried to use twice to get a blanket and make two choices in the Pillow menu. No response to either of them. Otherwise, housekeeping was handled as expected of a 5-star hotel. A variety of chocies for eggs at breakfast, orderring works fine, just don't expect to having them. Breakfast and our overall experience of food services I would describe as disorganized, unsystematic and chaotic. Either due to staff shortage, poor leadership or a combination of both.