MainStay Suites Little Rock West Near Medical Centers

On the first day, the girl at the front desk had incredibly poor customer service. We were placed in the worst possible room on the planet, one in which the door would not lock, and the smell was repulsive. Thankfully, Monday, I was able to get us a cleaner, nicer room, by talking to the much nicer gentleman at the front desk. All and all, his customer service offset her poor service, but the hotel in general needs work.

Wasn’t clean

The Guy That Was There On February 13,2024 Between 10 & 11:00 PM was So Helpful I'm Grateful For The Easy Check In....

The staff is great. Kiki went above and beyond when i need help with my paynent card. She was very patience with me. Awsome customer service..

I made huge mistake in booking. But the staff was friendly patince and understanding and helped me out. I give the staff 12 stars.

The property was not as clean as I would expect of a hotel, but it wasn't horrible. We had no issue staying there. A young lady was there during the two evenings of our stay and on the morning of checkout. I believe her name was Keethri (?). She was delightful! And very helpful. Our room was wheelchair accessible, including the shower, and it had more space than any ADA-accessible room we've ever stayed in.

Kitchen had old food in the refrigerator. Coffee spill stain all over the bar

The whole stay was horrible. I booked a 2 queen bed suite. When I got there and checked in they downgraded me to a double bed room. They also charged me $25 for something I’m not even sure what for. I kept asking the man what it was for and he said they charge everyone. Then he charged me another $75.00. I get to the room and there are lights just hanging out of the fixtures even the lights in the fridge were hanging down. There were cockroaches and the floors were sticky. We only had 2 towels for 3 people for 2 days. When we tried to ask for more towels they wouldn’t give us any. The heat index was at 105° and the air condition would stop working for long periods of time. The trim was coming off the counters and cabinets. I honestly don’t know how this hotel is open for business. I’m very disappointed in my stay. And can’t believe I spent $300 on that hotel. I was in town for a concert and live 5 hours away. If it were up to me I would have left early Saturday night and not stayed a whole other night in that hotel. But the rest of my party was not able to stay awake to drive all the way home. The absolute worst and most disgusting hotel I’ve ever stayed at.

Nice property but customer service was nt satisfactory