Ulasan Arcadia Resort Hainan

Nice place. Receptionist was very helpful. Clean room, easy to access beach nearby. Buffet was average. Breads were not fresh. Meat were smelly. I couldn't enjoy breakfast much.

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through *******. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Unfortunately our room had a very strong moldy smell and we couldn’t stay. The hotel was fully booked and couldn’t offer us an alternative room.

入住體驗非常好，前台工作人員管家式服務細緻周到，有需要都能及時反應。房間寬敞、乾淨整潔、設備齊全，細節到位（比如小花灑和頂部大花灑是自動切換的）是這個星級到位表現。2公里的酒店海灘沙灘細膩海水也清澈👍。早餐中式西式都有，主輔食、水果蔬菜、飲品，搭配豐富。我得強調一下這是淡季，所以更要給這次入住體驗點贊👍，希望在旺季時候能開放更多公共設施，以後再來陵水還會選擇阿卡，給前台服務人員👍。

房間層高很高，乾淨衞生，地磚是復古紋磚（不是臟）。正對香水灣沙灘，不過有些松樹會擋住一些視野。香水灣海灘不大，沙子沒有清水灣細膩，但是因為有礁石，看到有家長帶小朋友趕海。從紅角嶺互通下來，不到兩公里就到高速了。去日月灣，清水灣，神州半島半小時內，去陵水縣城找吃的就20分鐘。雖然一點點偏，但自駕遊還算方便的。性價比非常高，總體很滿意。

首先，酒店的外部環境很不錯，擁有一片無人打擾的沙灘，房間內部設施齊全，房間面積大，有浴缸，方便孩子玩耍。可惜酒店沒有免費的洗衣房，洗衣服很貴，這一點很不方便。其次，管家服務比之前的酒店來説，差一些，回覆不是很及時，由於是淡季前往，酒店的員工見不到幾個，午餐和晚餐也閉餐了。酒店位置比較偏僻，附近出行必備車輛，私家車駕車來會好一些。但是酒店內沒有充電樁，須得去附近五百米的地方充電，這一點對於電車不太友好。希望貴酒店在淡季服務上再上心一些。

首先看了這家酒店很多評論 沒有説的那麼不堪 按價格實事求是的説真的不錯 酒店就在海邊 幾分鐘就到 可以看海捉螃蟹 離要去的分界洲島很近 特別感謝管家伊婷 看我們是一家三口免費幫我們升級了家庭套房 其它服務都很滿意 性價比酒店首選 吃飯就在那邊鎮上沒啥選的 填飽肚子沒問題

性價比很高。衹能説酒店不嫌棄我窮我也不能嫌棄什麼。 有管家服務提前加微信，提前説了，安排了相鄰的房間，到了就辦入住了。前台業務不太熟悉，一開始辦入住，兩間房間衹給我開了一間。 優點：房間很大，室外游泳池也很大，分深淺不同區域，電打氣筒可以免費打游泳圈。租游泳圈的話20元還是30元一次。房間裏有個鞦韆很有特色。陽台很大，配有上有晾衣服的架子。房間裏也有晾衣繩。可以提供小童洗漱用品和一次性拖鞋。我住的房間可以早上看日出，晚上看星星。看海的話大概得6樓，這邊樹遮住了。管家很好，我摔跤以後主動關心是否要雲南白葯噴霧劑。 缺點：的確有一股發黴的味道，後來發現阿姨還沒天拖地，更加不幹了，洗澡水忽冷忽熱。酒店的晚飯不好吃還貴，第二天好像還沒了衹能點外賣。 外賣不是很多有家福安老爸茶不錯，外賣放在大堂外面桌子上。 周圍分界洲島好玩推薦，猴島一般性可去可不去。

服務簡直無可挑剔！在管家郭星大哥的照顧下規劃行程。細節之處盡顯用心，太暖心了！全程關懷備至，賓至如歸的感覺！為小郭服務瘋狂打call！工作人員有求必應。連小需求都能滿足，體驗感直接拉滿！返程時管家貼心的給到很好的攻略！最後大家坐船回廣東的，當天任一時間可以上任一船，有票就能上！不用擔心晚點或者提前到。新海港至徐聞港

酒店很舊，設施也很舊，一進去就一股陳舊的味道，電梯經常壞，房間裏的洗手池還發現蟲*，大熱天的電梯也沒空調，沙灘很破敗，根本沒有人維護，很臟，根本玩不了，沙灘邊的帳篷也破破爛爛的，反正到處都是破敗的模樣，連五一這種大假期也不維護一下，更不敢想日常會多差，體驗感很差，便宜那幾百塊真的沒必要。

到達酒店之後，房間還沒有乾淨。多虧了Daisy靈活的協調了房間為我辦理入住，並且贈送了水果表示歉意！她的服務態度和專業真的很不錯。站着客人到角度解決問題，住店期間有問題在微信上也及時回覆。酒店風景不錯。

1. 房間有蟑螂，被噁心到了。有很多蚊蟲，不做消殺就算了，真的太垃圾了！！！ 2. 前台電話打不通，一直佔線。服務真的差勁得不行。 3. 車位非常少！香水灣本來就很偏，都是自駕，但這個酒店卻沒有足夠的停車位承載，體驗感極差。 4. 電梯很少，要等很久很慢。體驗感極差+1。 5. 空調不好使，換了一個房間空調勉強能用。這個酒店很潮，必須要24h開着空調，但是空調總被關，或者自動關閉。 6. 我們定了兩個房間，不相鄰不同層也就算了，還是兩棟樓。體驗感很差。 7. 這附近的海一般，也沒什麼吃的，如果一定要來陵水，不如住在清水灣。這個酒店更是要避雷。

酒店太差了，衞生到設備到人員。 設施：裝修老舊，到處都是破損，房間門是壞的，窗簾是破洞的，到處都是發黴的地方，門旁邊的縫沒有打膠，用衞生紙塞住的 衞生：在水杯託盤裡發現蟑螂，用開水燙死後，保潔打掃衞生時並沒有清理，第二天還在房間裏 環境：整個酒店一股發黴的味道，後面的海灘也不適合孩子遊玩，毫無度假感 服務：前台人員辦理入住不熟練，收不收按金，房間幾張房卡，什麼房型都不清楚