Timyiaka
23 Januari 2024
My 1st night was met with roaches!! I was told that the workers stayed in that room and that may have been the reason. I was then moved to the 2nd floor and the issue was the same. I notified the staff who immediately acknowledged the issue and issued a refund. A short time thereafter, the front desk staff came banging on my door asking why we were still there. I directed her away from my door, closed it and got dressed to then converse with her at the front desk. She was unprofessionally dressed in spandex and a wrinkled T-shirt and stated that her title was “front desk!” She tried to explain that she was sent by another front desk employee. I suggested they receive customer service training and understand how important it is for them not to further aggravate a guest and especially a guest that experienced a roach infestation issue. I took pictures and video, shook out our clothing, packed and left within the hour at midnight. Never again!!!!
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