No.76 Shuangshi Section of Xinhua Street, Gucheng District, Lijiang, Yunnan, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Qionglou Night Moon Pretty Mid-Levels Designer Sky Garden Panoramic Beauty Accommodation
8.9/10
1285 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Location8.9
Amenities8.8
Service8.9
Cleanliness8.8
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All reviews(1285)
Positive reviews(1254)
Reviews with photos/video(642)
Classy environment(288)
Well designed(92)
Offers pick-up/drop-offs(56)
Garden view(54)
Delicious breakfast(42)
Amazing natural light(18)
Excellent afternoon tea(16)
Negative reviews(31)
Patrick
Panorama Smart Room (Double Bed)
Check-in Mar 2025
Couples
2 ulasan
3.0/10
Diposting pada 17 Apr 2025
Brief: Unhelpful staff, no one at the front desk, broken amenities (broken lamp, leaking sink)
There were underwear (which I believe belonged to the owner) hanging in front of my room for the entire duration of our stay.
On the day of checkout, we had to take a night train, so we asked the hotel if we could use a bathroom to shower. The hotel didn’t allow us to use one, which we understand may be due to their policy. So, we decided to book another room (the cheapest one available) just to take a shower. We used WeChat to inform the staff and asked them to check us in and move our luggage to the new room. She told me to speak to the front desk staff, but there was no one there. Around six elderly people were sitting nearby, and they pointed me to the adjacent hotel without calling the staff, even after I asked them to.
So, I went to the neighboring hotel to talk to the staff, and she confirmed that they would handle the auto check-in and move our luggage to the new room. However, the next day when I returned to the hotel, I could still see our luggage inside the old room through the window. The front desk was still unattended, as usual.
I had to go to the adjacent hotel again. They asked me for my passport again and were unaware of everything I had discussed with the staff the day before. I had to explain the entire situation all over again.
Many amenities in the room were broken (a broken lamp, leaking sink, and non-functional mirror light). There was a window with no curtain, and I could see someone’s clothes hanging outside. There was no privacy at all.
Tanggapan dari Properti: I'm so sorry! This stay was like a "small episode", which made you feel disappointed. We blame ourselves! We take every problem you reported as a hot potato, and we are determined to make thorough rectifications!
Let me first explain to you about the staff service and front desk duty. This is a homestay inn full of fireworks. Several small courtyards are connected to each other. We wanted to create a comfortable and casual atmosphere for guests like at home, so we didn't do the stereotyped one-to-one service model, which may have caused you misunderstanding. However, the problem you raised is the direction of our improvement! In the future, we will strengthen staff training, optimize the duty arrangement, and ensure that the service is both humane and can respond to your needs in a timely manner.
Speaking of room facilities, you really suffered! The table lamp is not on, the sink is leaking, and the mirror lamp is "on strike". We immediately arranged for the maintenance master to conduct a comprehensive inspection of these problems, and also formulated a regular inspection plan. We will never allow the facilities to "get angry" in the future! As for the underwear hanging in front of the room door, it was indeed our management oversight. We did not notice and deal with it in time. Now it has been cleaned up. In addition, the window is equipped with ultra-modern electric smart curtains, which can be opened and closed with a light press. Maybe it is too "low-key" and you didn't notice it. I'm so sorry!
Let's talk about the twists and turns of your wanting to take a shower on the day of check-out. We really regret it! At that time, because the language communication relied on translation software, the information was transmitted with deviations, and we failed to provide you with help in time, making you run back and forth. This is completely our dereliction of duty! You were full of expectations, but we didn't catch it, and the guilt was about to overflow.
To express our apology and sincerity, we sincerely hope that you can give us another chance! Next time you come, you will definitely feel the most intimate and thoughtful service of our homestay, and turn all the unpleasantness of this time into beautiful memories! Once again, I express my most sincere apologies to you!
Anonymous User
Duplex Suite - Courtyard-View
Check-in Feb 2025
Family
6 ulasan
5.5/10
Diposting pada 5 Mar 2025
Very nice hotel, but the location in ancients city, car cant directly reach hotel door. With the road situation is hard for you to pull your luggage till hotel. Therefore, you have to pay extra money to request local ppl to do so. Hotel can help to arranged but cost on you.
Upon booking we choosing this hotel because they got bathtub, but we check in only realised the room was no bathtub. Hotel staff telling us that they have same type room some got bathtub some dont, therefore we request change. But they sat not able to change bcoz we have entered the room. We have argued without entering how we knows the room don't have bathtub?! Then they requested us immediately move out with very loud n angry voice and request us go to the next room just beside our original room. That room floor is dusting other still ok. We have ask the staff can just mop the floor. They told us the cleaner has been back, only next morning she will be back.
Another thing that i not able to accepts is to avoid cleaning the bathtub, They request us to use one time bath set. They are not providing us the bathtub stopper. Willing or not you have to use it. We come here to enjoy our holidays, we willing to pay higher rate coz same facilities. But with this one time bath set we really cant enjoy. After putting the bath set, it become slippery, upon step in the bathtub we have to very carefully else can be fall down. Upon laying in the bathtub, wanna to wake up also another issues, no place to hold, the bathtub is cover by plastic, with water really slippery. Honestly, we totally cant enjoyed with this!!!
Tanggapan dari Properti: Hello, we apologize for the inconvenience caused to you before. The owner has been changed in March of this year. We look forward to seeing you again and wish you a happy life and all your wishes come true!
J.Vansen
Sunshine Room (Double Bed)
Check-in Sep 2024
Travel with friends
30 ulasan
10.0/10
Outstanding
Diposting pada 26 Nov 2024
Best accommodation for our whole Yunnan trip! Rooms are nice and clean. Reception lady was really helpful with everything. I would stay here again if ever back in Lijiang. It is just next on JiuBaJie though a little noisy at night just remember to shut your windows. Cost rmb20 for tricycle to bring ur luggage from taxi drop off to the hotel room
Tanggapan dari Properti: [Luggage transfer] [Photography at the viewing platform] Dear guest, thank you for your review. Qionglou Yeyue B&B is located between the waterwheel and Sifang Street in Lijiang Ancient Town. The main street of the ancient town is at the doorstep, making it convenient for travel and quiet in the bustling city. The viewing platform of the B&B overlooks the panoramic view of the ancient town and has an independent coffee bar. You can listen to music, taste tea and coffee, read books, take photos, and be in a daze all day. The B&B has good lighting, new facilities, exquisite courtyard, and clean hygiene. We look forward to your visit again.
Andes Tan
Suite - Courtyard-View
Check-in Okt 2024
Family
5 ulasan
9.0/10
Great
Diposting pada 9 Des 2024
Must inform the owner in advance so that your luggage can be picked up at the main gate of the ancient city.
Tanggapan dari Properti: [Luggage pickup] [Photography at the observation deck] Dear guest, thank you for your review. Qionglou Yeyue B&B is located between Dashuiche and Sifang Street in Lijiang Old Town. The main street of the ancient city is at the door. It is convenient for travel and quiet in the bustle. , the viewing platform of the B&B overlooks the panoramic view of the ancient city. It has an independent coffee bar, where you can listen to music, taste tea and coffee, read books, take photos, and stay in a daze all day. The rooms in the B&B have good lighting, new facilities, exquisite yards, and cleanliness. We look forward to your visit again.
Susan131314
Guestroom - Courtyard-View (2 Beds)
Check-in Mar 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 15 Apr 2025
Valuable and they had provided the best service
Tanggapan dari Properti: 親愛的朋友,感謝您的認可!我們堅信細節服務能温暖人心,很高興我們的努力被您看見。無論是及時響應需求,還是貼心小關懷,都是我們對您的誠意。您的滿意是動力,期待再次為您服務,讓您的麗江之行更加完美。
Michelle Lee
Sunshine Room (Double Bed)
Check-in Mei 2024
Couples
15 ulasan
10.0/10
Outstanding
Diposting pada 5 Jun 2024
A dream place to stay, party animals will love the night spot just steps away. I hardly hear any disco music when room doors shut. Highly recommend this place.
Tanggapan dari Properti: [Observation Deck] [Luggage Pickup] Dear, thank you very much for choosing Qiao Banshan B&B to stay. Thank you for your five-star praise. We will continue to provide good service and provide you with a wonderful journey experience. Welcome again.
LiJianmin
Sunshine Room (Double Bed)
Check-in Mei 2024
Solo travelers
4 ulasan
10.0/10
Outstanding
Diposting pada 5 Jul 2024
Great location with easy and convenient to everything. The host is friendly and helpful.
Tanggapan dari Properti: 【接駁行李】【觀景台拍照】尊貴的賓客,感謝您的點評,瓊樓夜月民宿位於麗江古城大水車與四方街之間,門口就是古城主街,出行便利,鬧中取靜,民宿觀景台可以俯瞰古城全景,設有獨立咖啡吧,聽聽音樂,品茶喝咖啡,看看書,拍拍照,可以發呆一整天。民宿房間採光好,設施新,院子精緻,衞生乾淨,期待您再次光臨。
Guest User
Guestroom - Courtyard-View (Double Bed)
Check-in Mar 2024
Solo travelers
7 ulasan
6.0/10
Diposting pada 10 Apr 2024
never listen to the house staffs recommendations for any travel or show, they charge almost 50 % higher than others
Tanggapan dari Properti: I'm sorry The entertainment and travel itinerary recommendation is a travel consulting service provided by the B&B for every guest who needs it. We provide free service. We deeply apologize for not having a good experience and look forward to your next visit.
Guest User
Guestroom - Courtyard-View (Double Bed)
Check-in Des 2023
Couples
12 ulasan
10.0/10
Outstanding
Diposting pada 17 Jan 2024
Nice place to stay.the view and environment of the hotel are very beautiful and clean .there‘s a nice rooftop cafe can see the view of lijiang .the staff is very helpful and give you some advice of your Lijiang trip.especially thanks
Mr刘.He is very responsible and help us alot.
Tanggapan dari Properti: First of all, thank you very much for booking our hotel. Then a thank you for recognizing us. Your recognition is our motivation to improve. You booked the basic room type of our home, if you have the opportunity to come back, I hope you can try other room types, maybe it will bring you more different experience. Finally, I wish you good health and all the best, thank you!
Mulder
Guestroom - Courtyard-View (Double Bed)
Check-in Des 2023
Travel with friends
10 ulasan
10.0/10
Outstanding
Diposting pada 15 Jan 2024
Great place, would highly recommend! The rooms are cute and comfy. The location is perfect, sits on the edge of ancient town so its easy to explore or grab a taxi elsewhere. The hotel also has a great coffee shop with picturesque views. The manager was extremely helpful with organizing our airport pickup, booking tours and walking us to fun night spots!
Tanggapan dari Properti: 👍👍👍對對對
Jesme Chuah
Guestroom - Courtyard-View (Double Bed)
Check-in Mar 2024
Family
12 ulasan
7.0/10
Diposting pada 24 Apr 2024
Good Services & Great Location
Tanggapan dari Properti: 【接駁行李】【觀景台拍照】【營養早餐】親,感謝選擇俏半山民宿入住,感謝您對我們的認可,作為一個設計師酒店,俏半山·瓊樓的地理位置和環境非常優越,民宿位於麗江古城景區內,大水車與四方街之間,毗鄰酒吧街,鬧中取靜,晚上很安靜,一點都不吵。俏半山民宿自帶觀景平台咖啡吧,視野開闊,可觀古城全景,愜意,舒適。客房設計新穎,寬敞明亮。店內早餐種類十分豐富,本地大姐做的米線幾乎是所有客人的首選。店內服務熱情而不失分寸,提供古城口接駁行李服務。非常感謝您的點評,祝生活愉快,工作順利!
Guest User
Featured Room (Double Bed)
Check-in Sep 2024
Couples
5 ulasan
10.0/10
Outstanding
Diposting pada 18 Okt 2024
Nice!
Tanggapan dari Properti: 感謝您的五星點評,期待再次光臨。
Guest User
Guestroom - Courtyard-View (Double Bed)
Check-in Mei 2022
Solo travelers
28 ulasan
10.0/10
Outstanding
Diposting pada 29 Jun 2022
Great location, very friendly staff, make you feel very welcome. Happy to choose this hotel.
Tanggapan dari Properti: 【迎賓果盤】【免費早餐】感謝您對瓊樓夜月的認可,歡迎再次入住,祝您生活愉快~~~
Anonymous User
Featured Room (Double Bed)
Check-in Jan 2025
Solo travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 27 Feb 2025
The room is in a good location, very close to the waterwheel and Sifang Street, quiet in a busy city, beautiful room, good lighting, the terrace is very thoughtful, overlooking the ancient city ~ the store owner is also very enthusiastic
Teks AsliTerjemahkan dengan Google
6/12
Tanggapan dari Properti: Thank you for your evaluation and your love for our hotel. Our inn is located on the main road of Lijiang Ancient Town, close to Lijiang's check-in spots: Sifang Street and the Big Waterwheel. Our facilities and services are built according to the standards of a five-star hotel. We can also provide airport pick-up and give you a beautiful afternoon tea with a view, waiting for you to come home again! We also have professional photographers to take free travel photos and retouch photos for you. The photos taken for you are really beautiful!
Guest User
Qionglou Guangu Town Panoramic Compound Big Bed Room
Check-in Jan 2025
Travel with friends
1 ulasan
9.0/10
Great
Diposting pada 26 Feb 2025
The B&B is halfway up the mountain, and you can see the panoramic view of the ancient city. The ancient city is a few minutes down, and there is an observation deck up. The owner of the B&B is very nice and enthusiastic. He helped with the luggage and helped us find the driver to the snow mountain. He also upgraded our room for free. There is also a small yard outside where you can sit and bask in the sun, and there is a very well-behaved golden retriever to pet! ! Next time I come to Lijiang, this is my first choice! !
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 感謝親的評價,對我們酒店的喜歡,我們家客棧位於麗江古城的主幹道上,比鄰麗江打卡地:四方街和大水車,咱們家設施和服務都是按照五星級酒店的標準打造的,咱們還可以包接機和贈送精美觀景下午茶,等候您再次回家!咱們家也有專業的攝影師為您免費旅拍和精修照片,為您拍的照片真的超美!