Kurparkstrasse 23, Leukerbad, Canton of Valais, 3954, SwitzerlandLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.2/5
Very Good
61 ulasan
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Ulasan terverifikasi
Location4.3
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(61)
Positive reviews(22)
Reviews with photos/video(11)
Awesome stay(10)
Awesome rooms(5)
Great value for money(5)
Negative reviews(1)
Guest User
Suite With Balcony
Menginap di Feb 2025
Family
1 ulasan
4.7/5
Amazing
Diposting pada 2 Mar 2025
Hello
We got an awesome room or say , It was a Suite with super pretty view. Breakfast was awesome. One thing I did not like . There was no thermostat or temperature control on the room. We had a duplex room and in the Top , It was very hot. The problem was that we couldn't control it
Tanggapan dari Properti: We, the hotel staff, are delighted that you enjoyed your stay at our hotel. We apologize for the temperature in your room not being appropriate. We appreciate your feedback and hope to see you again soon.
Luke Lifestyle - Travel
Cosy Room with Balcony
Menginap di Jun 2024
Travel with friends
6 ulasan
4.0/5
Very Good
Diposting pada 30 Jul 2024
Everything was great but they forgot to give me the basket discount coupon Maybe can asking to get 🙂
Tanggapan dari Properti: Thank you for your feedback! We're glad to hear everything was great during your stay. We apologize for the oversight regarding the discount coupon for the thermal waters and access to the ski lifts. For your next stay, we will be happy to provide it to you.We look forward to welcoming you again soon.Best regards,Hotel Team
Pamela28
Depok Room with Balcony
Menginap di Des 2024
Family
3 ulasan
4.2/5
Very Good
Diposting pada 27 Jan 2025
Great location, comfortable bedding, good service. Only gripes are the carpet floor and the lack of a microwave.
Tanggapan dari Properti: Thank you for your comments and feedback, it helps us improve every day in terms of service and cleanliness. We are a family-run hotel, and we would be delighted to welcome you again. Best regards,Georgina Chanapi
AozhoudingzhiyouSimon😄
Cosy Room with Balcony
Menginap di Feb 2025
Travel with friends
119 ulasan
5.0/5
Outstanding
Diposting pada 22 Mar 2025
The room is clean and tidy. There is a laundry opposite the hotel. It is not far from the city center. The price is cheap. It is recommended to stay. It is very convenient to walk around the city center for sightseeing. The parking fee is too expensive.
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Guest User
Cosy Room with Balcony
Menginap di Des 2024
Family
1 ulasan
4.5/5
Great
Diposting pada 23 Jan 2025
Great location, very friendly staff. Breakfast was very good and with a large selection.
Room very large but a bit dated. (Carpet should be replaced)
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Tanggapan dari Properti: Thank you for sharing your experience. We're glad to hear that you enjoyed our excellent location, the friendly service from our staff, and the breakfast with a great variety. We regret that the room didn't meet all of your expectations, and we will take your recommendation about the carpet into account for improvements.We look forward to welcoming you again in the future.Best regards, georgina chanapi
Guest User
Cosy Room
Menginap di Des 2024
Couples
3 ulasan
5.0/5
Outstanding
Diposting pada 15 Jan 2025
The balcony was really pretty, and it was really nice to be able to stay with the picturesque mountains in the background. The highlight of this accommodation is the sauna. It was really hot, and they gave us plenty of towels, so we had a great time. They gave us a guest card, and we got into the snow park for free, so we rented a sled for 6 francs and had a great time. And we could also get a 10% discount on the rocker backer. These are such fun memories of the Seolsan Hotel. I'll cherish them for the rest of my life.
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Tanggapan dari Properti: It's so wonderful to read your comments! We're thrilled to hear that you enjoyed your stay with us. We're glad you made the most of the balcony with the beautiful mountain view and had a great time in our sauna. It's fantastic that you took advantage of the guest card for the snowpark and enjoyed renting a sled. Those fun memories from Hotel Seolsan will surely stay with you forever!We look forward to welcoming you again in the future.Thank you for sharing your experience!Best regardsHotel Team
Guest User
Single Room
Menginap di Sep 2024
Solo travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 15 Jan 2025
It was excellent! I have very good memories. Spacious single room. Very close to the center.
The welcome drink. Discount for hotel guests in their restaurant.
The plancha on silver ingot amused me.
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Tanggapan dari Properti: Merci beaucoup pour vos commentaires ! Nous sommes ravis de savoir que votre séjour a été excellent et que vous gardez de si bons souvenirs. Nous sommes heureux que vous ayez apprécié la chambre spacieuse, notre emplacement proche du centre, le verre de bienvenue ainsi que le discount au restaurant. Nous sommes aussi contents que la plancha sur lingot d'argent vous ait amusé !Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement.Cordialement,Georgina chanapi
Guest User
Suite With Balcony
Menginap di Okt 2024
Couples
3 ulasan
5.0/5
Outstanding
Diposting pada 11 Des 2024
I liked everything very much, especially the 24-hour access to the spa
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Tanggapan dari Properti: We're so glad to hear that you enjoyed your stay! We're happy to know that the 24-hour spa access was one of the highlights of your visit.We look forward to welcoming you again in the future.Best regards,Hotel Team
Nancylovesyann
Depok Room with Balcony
Menginap di Des 2023
Family
11 ulasan
1.0/5
Diposting pada 14 Jan 2024
I booked three rooms during the ski season in Switzerland, and invited my mother-in-law, two sisters-in-law and our family of three to go to Leukerbad to soak in the hot springs and ski! But the service of this hotel is so terrible that I have never encountered such terrible service so far! First of all, the front desk arranged all three rooms incorrectly. The most terrible thing is that there is a pair of worn men's socks hanging on the baby's crib! It's so disgusting! Then I asked in a nice voice if your manager is here! The answer from the front desk is that you want to complain! Go ahead and complain! I'm not afraid of anyone! This kind of words is simply unforgivable! This hotel is really not suitable for Chinese compatriots! I think you will not be satisfied and will be angry! This hotel was originally rated four stars, but one star was cancelled! Their service has proved that it is correct and wise to cancel one star! If you don't believe it, you can go and stay there! Wish you good luck!
Facilities: Nice room
Hygiene: General hygiene
Environment: General
Service: Very poor
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Tanggapan dari Properti: Dear Nancy We deeply regret that you had such a negative experience during your stay with us. We would like to clarify that the incidents mentioned were the result of a misunderstanding by our staff. Regarding the socks found in the crib, our team mistakenly assumed they belonged to you when they were found at the entrance due to the changes made with the crib and the rooms, which was an unfortunate misunderstanding. We sincerely apologize for this inconvenience, as we understand how inappropriate it was and how upsetting it must have been.Additionally, regarding the room assignments, there was also an error in the organization of the rooms. This does not reflect the standards we strive to maintain, and we have taken immediate measures to ensure similar situations do not happen again.Please know that we are committed to offering high-quality service, and we currently have a new, fully trained team focused on providing exceptional attention to our guests. We sincerely regret that your experience did not meet your expectations.We truly appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide you with the experience you truly deserve.Sincerely,Hotel Team
Guest User
Cosy Room with Balcony
Menginap di Nov 2024
Couples
1 ulasan
4.2/5
Very Good
Diposting pada 25 Des 2024
Good proximity and good value for money!!!
Satisfied!
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Tanggapan dari Properti: Thank you for your comments and feedback, it helps us improve every day in terms of service and cleanliness. We are a family-run hotel, and we would be delighted to welcome you again. Best regards, Hotel Team
Zeus153
Cosy Room
Menginap di Nov 2023
Couples
7 ulasan
4.0/5
Very Good
Diposting pada 24 Des 2023
It's a bit far from the station, but the scenery is beautiful and there is a free swimming pool and sauna.
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Guest User
Cosy Room
Menginap di Jan 2025
Travel with friends
1 ulasan
3.7/5
Diposting pada 2 Mar 2025
Tipptopp, would love to come again!
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Tanggapan dari Properti: Vielen Dank. Wir, das Hotelpersonal, würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Zögern Sie nicht, erneut eine Reservierung vorzunehmen und uns zu schreiben oder einen Kommentar zu hinterlassen, um ein Upgrade als Gast unseres Hotels zu erhalten.Mit freundlichen Grüßen,Georgina Chanapi
Guest User
Cosy Room with Balcony
Menginap di Jan 2025
Family
1 ulasan
4.7/5
Amazing
Diposting pada 17 Feb 2025
Good location, quiet, child-friendly.
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Tanggapan dari Properti: Thank you for your comments and feedback, it helps us improve every day in terms of service and cleanliness. We are a family-run hotel, and we would be delighted to welcome you again.Best regards,Georgina Chanapi
Fabrício
Cosy Room with Balcony
Menginap di Nov 2023
Couples
1 ulasan
5.0/5
Outstanding
Diposting pada 6 Des 2023
Very top, incredible mountain view from the balcony!
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Guest User
Cosy Room
Menginap di Nov 2024
Travel with friends
1 ulasan
4.7/5
Amazing
Diposting pada 16 Des 2024
Very courteous and friendly staff.
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Tanggapan dari Properti: Thank you for your comments and feedback, it helps us improve every day in terms of service and cleanliness. We are a family-run hotel, and we would be delighted to welcome you again. Best regards, Hotel Team