Hotel Byron

Be careful booking with this hotel. They have a non refundable, no cancellation policy that is iron clad. I had to have surgery and needed to cancel. 2 months in advance. It is their high season and Simone the manager said the best he could do was take my whole 5,715.00 and I could use half as a credit. But only until Dec 2024. I explained that due to blood clots I was prohibited from flying for at least three months after. I begged him to extend the half credit until the following June which would have been a year to date and he said NO. Also it’s a beach resort and By the time I will be cleared to fly it would be November and not beach weather. The manager was so rude and gloated that I was losing nearly 6000 dolllars. I didn’t accept his offer because I would rather have lost 3000 dollars than go to a hotel as uncaring as ths. The Madonna family hotel should do a better job staffing their “family run hotel”. Horrible to profit on someone else’s trouble. I would not send a stray animal to a hotel like this. If you do have to go there make sure you buy travel insurance.

Loved Hotel Byron! Lerici is a beautiful town on the Ligurian Sea with magnificent beaches and swimming. Hotel Byron is newly renovated, very clean, great beds and helpful staff. Morning breakfast was delicious . I would come back in a heartbeat!

I stayed at Byron Hotel for 2 nights while on business. My usual hotel in Lerici is Hotel Florida, but they were full. The Byron looks very new and the style is very zen and spa like with light colors and art work throughout. My room did not have a sea view, but did have a large outside area with seating and umbrella. What I liked: - Good size room - Best bed and pillows I've ever experienced in Italy - very comfortable and the pillows are NOT flat like I see a lot - Huge TV with many channels and you can plug in a streaming box and the remote has the ability to change sources - Reliable strong WiFi - No noise room to room or from outside, but some modest noise from hallway when housekeeping is doing their rounds - Safe - Lots of storage space - Real telephone in the room - Beautiful bathroom and shower with really nice amenities - Nice breakfast / dining room with view - Breakfast was very good with lots of selection - I had dinner in the restaurant one night and it was very good To improve - The mini-fridge did not get cold at all even when turned all the way to maximum cold. Staff did look at it and advised me they were having trouble with that model of fridge. Hopefully they will fix it - The air conditioning was tricky to understand how to set. I think it would be helpful to have a small instruction card nearby TIPS - In busy July time, I had to park my car in the public parking beside Hotel Florida, some 300 meters + away. Staff put on my bill, 2 cards @ 7 euro each to put on the car dash, which allowed me to leave my car in the public parking for 48 hours - For the air con, you can only vary the temperature a few degrees around a ZERO set point. Zero set point = around 22 degrees. - There is an elevator - You can rent beach chairs and loan (with deposit) beach towels

Excellent hotel, lovely room great location. Reception staff very nice except one particular staff member who consistently had a very bad attitude. She actually needs firing. Her attitude was so bad people on the beach where talking about it. Where to start - the hotel is lovely the rooms are comfortable and have good amenities. We actually stayed in the hotel twice in our time in Italy. The reception staff generally where fantastic, except this one particular staff member. It started on the first time we checked out. The hotel only give you one key for the room, we asked for a second key as there was two of us and one baby so sometimes entered the room at different times. On first time staying we book two separate bookings, meaning we had to stay in a standard room the entire time we was at the hotel. (No problem for us as moving rooms is a pain) the mentioned staff member was then telling my wife that I had previously agreed this and spoken to her, when I hadn’t. She then proceed to speak very aggressively towards my wife for no apparent reason to try and get her point across. On checking out of the same trip, she was trying to have an argument with me about the room change despite me only wanting to pay for the room and our future booking. Eventually after many back and forths I was able to just pay. When leaving we had obviously taken a second key, She then continued to mention this, when I said the key was in the room she shrugged her shoulders and turned her back. This is not the service I would expect from a 4star hotel this is also not the experience I would expect when leaving any hotel. On our second trip again staff very friendly until the day we were checking out and the same staff member again. First of all she was knocking on the room door at 8am to tell us the car needs to be moved. Not sure why other than the management forbids it, which actually turned out to be complete rubbish. On checking out we accidentally left the key in the room, so went to reception to get another to get out bags. She refused to give us a key to get our bags again this went back and forth with her until finally she have a key which is ridiculous considering our possessions where in the room. Again on the second trip the check out was ridiculous and completely unnecessary. This staff member needs sacking immediately before she hurts the hotel and the business that clearly a company has spent a lot on.

This is a recently built hotel right across from the swimming beach at Lerici. The rooms are spacious and comfortable. If you get one on the front you'll have a lovely view of the waterfront and the castle. It's a bit of a walk to the center of town, but not too far, and it's pleasant to walk along the waterfront.

We booked rooms at this hotel months in advance and made deposits to confirm them. We got written confirmation from the hotel that our rooms were booked. Then, completely out of the blue, they told us that the rooms were not available anymore because the local football team would be requiring them and asked us to change the dates of our stay. This was for our WEDDING. We asked the hotel staff to help us find suitable alternative accommodation and they didn’t. We found a suitable alternative by ourselves at a higher price (due to the time that had elapsed and less availability at other hotels) and the hotel refused to compensate us for any difference. Italian LAW states that if the hotel cancels the reservation, the guests are entitled to 2x the deposit paid. If you care about having an actual place to stay, AVOID HOTEL BYRON AT ALL COSTS!!!