Live in Leeds Greenhill Bungalows

The worst customer service I have ever dealt with. We had 3 apartments booked here for 14 guests and 2 days before our stay we received a text saying they were cancelled. Numerous phone calls and texts later (most of which were ignored) we were finally told that one apartment was fine but the other two were cancelled as people were having to isolate with covid in them. We understand that these situations can happen however the response from the owner after this was what was appalling. Our party was therefore split in half as we couldn’t find anywhere else free for all 14 guests with such short notice and we didn’t received the refund back to be able to book somewhere else for a long time. The actual apartment was ok but wasn’t cleaned to a good standard at all with mould in the shower, overflowing bins right outside and an awful smell in the fridge so we had to clean around ourselves on arrival. The people next door were smoking **** throughout our stay so the smell from that wasn’t exactly pleasant either. The owner said people had covid and were isolating - yet new guests walked into the same apartment the next day which doesn’t make sense if they were isolating. We tried messaging the owner afterwards to explain our disappointment and stress however he was extremely rude with his response. He has also marked our stay as a ‘no show’ on *********** so that we can’t leave a review there - the signs of someone who has done this plenty of times before! We wanted some sort of understanding from the owner but he has been nothing but rude. Please avoid!

we had traveled 2 hours to stay in the property, when we arrived they told us there was no room for us and the property was unavailable after a phone call in the morning confirming our stay. it has been almost a month and no refund has been made to us, they blocked our number, left us with no where to stay, did not reaccomodate us and we’re extremely rude and unhelpful, would not recommend.