Reec Latacunga by Oro Verde Hotels

I'm sure it's one, of the the best hotels. Her in latacunga. I love it here, the peoble in the reception. Will do just about everything, for you if you ask them. The restaurant, makes wery good food. And i cant, complain abut the room service either. The beds are comfortable, and the rooms very clean. They clean them every. Best regards Patrick Køhler

This hotel is very well situated to walk in Latacunga. We were there only one night before a 3 day hike and would recommend. Everything was clean and modern. We had a small plate of nuts and fruits in the room when we got there, which was nice. There are 2 things that could be improved: 1. Breakfast was included and there were a lot of options but only fruits for vegan. It would be nice to have nuts or bread without eggs as an additional option. 2. It was very warm in the room and we had to close the window since it smelled like food outside. They offer an option to bring you a portable fan/AC which is nice but it was very loud and noisy during the night. The next day the mentionned they have quieter units. The staff was great and overall would recommend.

Good food and clean rooms but having a band and pub dingers until midnight when you are working in the morning is totally unacceptable. The manager was inconsiderate and ignored guest complaints. Hence the bad review.

Nice little place right in the middle of town! Rooms are on the small side but was fine for our one night stay on our way to Banos. Water pressure was amazing, but room was very warm- no ac and opening the windows left you very exposed- they’re tall with no screens. The hotel did provide a fan upon request, but wasn’t much help. Also, no hairdryer provided. Small restaurant on prem- was ok, nothing to write home about, but was convenient. There’s also a small cafe on prem where we purchased sandwiches for our car ride. They were Yum!! Overall, I’d recommend!

The Oro Verde Hotel in Latacunga is new Hotel and it is beautiful. I would stay here anytime I am in Latacunga. The room facilities, the staff, the food, it was all just a wonderful experience. Located in the heart of Latacunga it is going to be my stay for every time I am in the city.

This was the first time we stayed in this hotel recommended by a friend. It is modern, clean and the service is exceptional. We stayed for 4 nights took advantage of the restaurant for breakfast and dinner. The location is very central and there is a private parking lot 1 block away.

Beautiful and clean hotel with exceptionally helpful and kind staff! Location is central in Latacunga, near great bars and restaurants. Nice to walk around the historical city center. Included breakfast was delicious. Staff was helpful with all needs including booking taxis. Would recommend and stay again!

We would have liked to be able to give this nice hotel a higher rating. Our room was comfortable and the staff were friendly. Our cooked breakfast on the first morning was very good, taken in the airy courtyard. But on the second morning breakfast was a poorly stocked buffet with some tired looking hot food that had clearly been around too long: and it was in a dreary function room with only long tables. But the real issue was that we were overcharged: we upgraded to a junior suite — the standard doubles all look inwards to an internal courtyard — and we were told this would be an extra $42 for the two nights. In fact we were billed an extra $62 (plus tax, which according to **********, through whom we booked, is not payable by foreign tourists). We have spent weeks trying to secure a refund, but to no avail. We had several exchanges with the reservation staff. We asked for our correspondence to be passed to the hotel manager, Isabel Delgado. Although she regularly responds to favourable reviews on Tripadvisor, we have not heard back from her. We gave them our phone number so she could call us — nothing. We have also tried engaging Oro Verde head office, but this respected hotel chain has not replied. We tried using ********** as an intermediary, but they got nowhere. Eventually, the hotel sent us a screenshot of an email, presumably to their accounts department, instructing them to send a refund to our credit card. Some two weeks later nothing more has happened. So our only recourse is to write this post and advise travellers to check their bill very carefully.

The service was outstanding.