The Reef Island Resort Mactan, Cebu

Ulasan The Reef Island Resort Mactan, Cebu

The Reef Island Resort Mactan, Cebu

72X8+G89, Dapdap, Lapu-Lapu City, Cebu, 6015, PhilippinesLihat Detail Hotel
The Reef Island Resort Mactan, Cebu
The Reef Island Resort Mactan, CebuThe Reef Island Resort Mactan, CebuThe Reef Island Resort Mactan, Cebu
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Ulasan Tamu tentang The Reef Island Resort Mactan, Cebu

9.1/10
Great
267 ulasan
Ulasan terverifikasi
Location8.7
Amenities9.0
Service9.3
Cleanliness9.5
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All reviews(267)
Positive reviews(256)
Reviews with photos/video(132)
Great swimming pool(59)
Delicious breakfast(58)
Nice sea view(52)
Perfect for business trips(26)
Has an infinity pool(12)
Close to beach(9)
Delicious buffet(7)
Clean pool(4)
Negative reviews(11)
Guest User
Deluxe Room
Check-in Mar 2025
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 5 Mei 2025
Beautiful resort located right on the beach. The staff is friendly, the rooms have a nice view. The reef has some live corals and plenty of fish.
Tanggapan dari Properti: Dear Valued Guest, Thank you for your feedback! I am glad to hear that our team made your stay pleasant. Hope to see you again soon!Sincerely,Gerra L.Resort Manager
Bani Garcia Alley
Deluxe Room
Check-in Feb 2025
Solo travelers
13 ulasan
10.0/10
Outstanding
Diposting pada 24 Mar 2025
I was truly impressed by the warmth and friendliness of the entire staff—from the concierge and reception team to the kitchen' staff, housekeeping, public area staff, and security. What made my stay even more special was how they accommodated my request for a high-floor room with a stunning partial ocean view. The room was impeccably clean, and I appreciated the thoughtful details, from the plush pillows that ensured a great night's sleep to the automatic AC adjustment when the sliding door was opened. Breakfast was another highlight, and I must give special praise to the pastry chef—the croissants were exceptional, even better than those from some renowned pastry shops. Extra credit to the chef for such a delightful treat! Overall, my experience at The Reef was truly memorable, and I’ll cherish the wonderful moments it provided.
Tanggapan dari Properti: Dear Bani,Thank you so much for sharing your experience! I am thrilled to hear that our team’s warmth and friendliness made your stay special. It’s great to know you enjoyed the room, breakfast, and the croissants. We truly appreciate your kind words and we look forward to welcoming you back for more!Sincerely,Gerra L.Resort Manager
Deluxe Room
Check-in Mar 2025
Couples
1 ulasan
9.0/10
Great
Diposting pada 30 Apr 2025
👍👍👍 Clean, kind staffs, beautiful view, funny arcade everything waa good
Tanggapan dari Properti: Dear Valued Guest, Thank you for your feedback! I am thrilled to hear that you enjoyed the facilities, views, and The Arcade. Hope to see you again soon!Sincerely,Gerra L.Resort Manager
Lock Chi Hung
Deluxe Room
Check-in Feb 2025
Couples
33 ulasan
10.0/10
Outstanding
Diposting pada 30 Mar 2025
Lovely resort. The swimming pool are perfect. Staff are very nice including Louise etc.
Tanggapan dari Properti: Dear Lock,Thank you for your feedback! I’m thrilled to hear you enjoyed our pool and the service from our team, including Louise. We truly appreciate your kind words and hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
Guest User
Deluxe Room
Check-in Jan 2025
Family
1 ulasan
9.0/10
Great
Diposting pada 23 Feb 2025
The service was superb. The staff was accomodating and friendly. The breakfast was great. I will surely book again.
Tanggapan dari Properti: Dear Valued Guest,Thank you for your review! I am happy to hear that you enjoyed the superb service from our team, and the breakfast. We look forward to welcoming you back soon!Sincerely,Gerra L.Resort Manager
Tripomad
Deluxe Room
Check-in Jan 2025
Couples
1 ulasan
9.0/10
Great
Diposting pada 23 Feb 2025
We stayed at The Reef to celebrate my girlfriend’s birthday. The view was breathtaking, and our room was clear, spacious, and comfortable. The gym was well-equipped, and the pool was clean. The breakfast was a highlight, especially the fresh and delicious bakery items. However, the restaurant’s other meals were disappointing, lacking in flavor. Additionally, they ran out of candles for the birthday cake, which was an odd and unfortunate oversight. Overall, The Reef offers beautiful views, great amenities, and a lovely breakfast, but improving the dining experience and attention to small details would make it even better
Tanggapan dari Properti: Dear Tripomad,Thank you for your feedback and for choosing The Reef to celebrate your girlfriend’s birthday! I am delighted you enjoyed the beautiful view, spacious room, and the gym and pool facilities. I’m sorry to hear about the dining experience and the oversight with the birthday cake candles. We truly appreciate your comments and will work on improving these areas. We hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
SY Suk
Deluxe Room
Check-in Mar 2025
Family
19 ulasan
8.5/10
Very Good
Diposting pada 3 Apr 2025
Everything was great, and I really enjoyed the breakfast buffet.
Tanggapan dari Properti: Dear SY Suk, Thank you for your review! I am delighted to hear that you had a great stay and enjoyed the breakfast buffet. We hope to welcome you back soon!Sincerely,Gerra L.Resort Manager
Sibongile
Deluxe Room
Check-in Jan 2025
Solo travelers
13 ulasan
10.0/10
Outstanding
Diposting pada 6 Feb 2025
It is an amazing hotel with amazing service staff; everything at this place is AMAZING! It's not crowded, the best place to relax, and it has a clear blue private beach. The lady at the spa named Sherry, she's a fantastic masseuse! I'm definitely going to come back. It's also child-friendly. They have a kiddies' pool, playroom, and arcade games room.
Danilda
Deluxe Room
Check-in Des 2024
Solo travelers
6 ulasan
10.0/10
Outstanding
Diposting pada 15 Feb 2025
This hotel is amazing and has the perfect staff, area, room, beach. Every my request was answered and resolved. I hope I could return this hotel because I enjoyed my trip especially staff. Breakfast was great. Also hotel has its own beach area when you can swim and snorkeling, but I recommend to use special shoes because there a lot of reefs.  I was after long trip and I could relax there. 
Guest User
Deluxe Room
Check-in Des 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 29 Jan 2025
really good and nice view also they really friendly
6/13
Meg Ariel Obenieta Cayacap
Deluxe Room
Check-in Des 2024
Business travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 22 Feb 2025
The place was fantastic, good for business travellers and family outing.
Tanggapan dari Properti: Dear Meg,Thank you for your review! I am glad to hear you found The Reef fantastic for both business and family trips. We look forward to welcoming you again soon!Sincerely,Gerra L.Resort Manager
Lavendar_girl
Premier Room
Check-in Okt 2024
Couples
57 ulasan
6.5/10
Diposting pada 18 Nov 2024
Not a pleasant experience. The staff were unhelpful and lacked friendliness. Only 2 bottles of water were provided daily, which is insufficient—most hotels provide at least 4. The location was inconvenient for getting essentials The air conditioner was noisy, making it hard to sleep, and the hot tub water was disappointingly cold. Would not recommend.
6/8
Tanggapan dari Properti: Dear min_tym, Thank you for your feedback. We are sorry to hear that our staff did not meet your expectations, and that the air conditioner and hot tub were not up to standard. We appreciate your comments and we will take these into consideration for improvements. Your experience is important to us, and we hope to have the opportunity to address these concerns and provide a better experience in the future.Sincerely,Gerra L.Resort Manager
Guest User
Deluxe Room
Check-in Mar 2025
Couples
4 ulasan
9.5/10
Amazing
Diposting pada 2 Mei 2025
The hotel's location is conveniently located near the airport with beach access to a sandy shoreline, which is rare in this part of Mactan. Both the breakfast and dinner options were great. Plating, taste, and options were in line with what one would expect from a resort of this caliber. With the exception of a leaking AC in the room, everything was well laid out and staff were helpful.
Tanggapan dari Properti: Dear Valued Guest,Thank you for your feedback! I am delighted to hear that you enjoyed our beachfront, food options, and our team. We apologize for the inconvenience with the air-conditioning unit and will have our team look into it. Hope to see you again soon!Sincerely,Gerra L.Resort Manager
Christopher Behrens
Deluxe Room
Check-in Sep 2024
Couples
13 ulasan
10.0/10
Outstanding
Diposting pada 28 Okt 2024
This hotel is great and the staff really helpful, a great base for exploring Cebu. The surrounding area is not so good and would recommend a taxi to travel to the more popular locations. The food was excellent and a fantastic view of the sunrise. Great gym
Tanggapan dari Properti: Dear Christopher, Thank you for your review! I am happy to hear that you enjoyed your stay with us. We appreciate your feedback about the surrounding area and the convenience of using a taxi to explore Cebu. Looking forward to welcoming you back soon!Sincerely,Gerra L. Resort Manager
Nana97
Deluxe Room
Check-in Sep 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 19 Okt 2024
recently stayed at this hotel and was thoroughly impressed. The service was outstanding from the moment I arrived. I was pleasantly surprised to be allowed an early check-in, which made my trip so much more comfortable. The hotel’s environment is beautiful and well-maintained, providing a peaceful and relaxing atmosphere. What truly stood out was the staff—they were incredibly polite and welcoming, always greeting me with a smile whenever I passed by. Their attention to detail and warmth made my stay feel extra special. I highly recommend for anyone looking for great service and a delightful experience!
Tanggapan dari Properti: Dear Nana, Thank you for your fantastic review! I am very pleased to hear that you had such a positive experience with our service, early check-in, and the peaceful atmosphere. We're especially grateful for your kind words about our staff. Looking forward to welcoming you back for another delightful stay!Sincerely, Gerra L. Resort Manager