Sonesta Simply Suites Lansing

keren

Hotel it self wasn't bad. Used to be an extended stay so it has certain attributes that add to the hotel. Could use some remodeling in certain rooms.

The trash was piled over in the trash room. There was burn marks in the bathroom on the tub and sink. This is not somewhere I would return

This was not pleasant stay at all. The check in was fine but the remote did not work in my room. Ok. I was upset but no big deal as I had other entertainment. The toilet was another problem as the front desk person came to my room and was able to resolve but it still didn’t work as I had press a button on side of toilet to allow it fill back up. Then later on that same day my guy found a roach in the bathroom. Ok. It was early in morning when we got in so we too tire to go downstairs. Then next day there more roaches in my room. I was over it at this point decided to grab my things and leave. The desk person tried to offer me another room but all were packed so then receive my refund. This hotel was much better when it was Extended Stay.

The hotel and rooms looked nothing like the pictures that’s available online.

the carpet smelled and looked bad. the fridge was rusted but clean on the inside. the front desk personal was very helpful. i believe there may have been biting bugs in the bed because i woke up to bites on my ankles and feet

As I shared when calling in after getting in from my mother Funeral Services...the property has roaches, ants and when I attempted to take the stairs to go down and express the live roaches a homeless man was laying in the hallway eating his food Either this place needs new management or close it all together.

The staff was very rude. Everything was going fine until this lady came on the shift. I asked for towels she claimed they didn’t have any more clean. She also didn’t want to give us tissue her and another lady made the kids get out the pool. These were nothing but Karen’s I’ll never be back I don’t recommend

Roaches, Roaches, we couldn’t stay there after that, we talked to the manager, she did say she would return our payment for not staying there, two to three days.