Hotel dekat Katedral St John, Cleveland

This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...

我們因爲搭火車來克里夫蘭。抵達時間尚早。本想說暫時寄放行李。下午再Check in.結果櫃臺直接給我們入住，還早餐接待。超乎想像的服務。真是太貼心。 飯店位置絕佳。在Cleveland downtown,幾乎一天徒步就走完八大景點。對面就是大教堂。走10分鐘就到搖滾民人堂 早餐廳經理服務超好。隨伺在側。缺什麼馬上補什麼。感覺每位住客精神飽滿的出門。

孩子在凱斯西儲讀書，因此訂了這個酒店。這個酒店在克利夫蘭的城市裡麪，離開凱斯有大概5公里的距離。酒店也位於學校區域，對面就是克利夫蘭州立大學的各種大樓。酒店有較大的停車場，邊上有多個餐飲設施，吃飯比較方便。酒店本身早上備有早餐，簡單有效。酒店本身也就在 Euclid大街上，而凱斯西儲也在同一條大街上，就是開車一路下去，因此交通也很方便。住宿體驗還是不錯的。

Good location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .

The attitude of the manager at the front desk was bad compared with all other Hyatt we stayed. The room we booked included the breakfast, but manager denied it even after we showed him the booking records, what is more, he almost got away with double charging the room… fortunately, I was able to check the credit card records before leaving the hotel and caught the charge before leaving…. I felt very sorry for this Hyatt hotel, it is beautiful, full of history, in a right downtown location, but I noticed the occupancy is not a very good, the lobby and hallway are very empty, maybe there’s something to do with this Manager…. with his attitude, I could not be the only customer who left the hotel with such unbelievable impression…..

Very clean hotel and good service mind. The location is in downtown. Easy for everything.