Hotel dekat PlayhouseSquare Centre, Cleveland

非常棒的入住體驗，非常古老的建築，讓人感覺到久遠的歷史氣息撲面而來！帶孩子參加音樂節離CIM也就100米吧，真的太方便了！下次有機會一定還會選擇這家酒店的。

酒店裝修很漂亮，爵士老錢風，喜歡藝術壁紙和銅頂燈，房間乾淨衞生，酒店地處克里夫蘭downtown 中心，出行便利，前台工作人員服務態度很好，給的第一個房間靠近車庫有很大的機器噪音，提岀來後立即給我換了一個很滿意的安靜房間

Great service great experience

The attitude of the manager at the front desk was bad compared with all other Hyatt we stayed. The room we booked included the breakfast, but manager denied it even after we showed him the booking records, what is more, he almost got away with double charging the room… fortunately, I was able to check the credit card records before leaving the hotel and caught the charge before leaving…. I felt very sorry for this Hyatt hotel, it is beautiful, full of history, in a right downtown location, but I noticed the occupancy is not a very good, the lobby and hallway are very empty, maybe there’s something to do with this Manager…. with his attitude, I could not be the only customer who left the hotel with such unbelievable impression…..

Booked a last-minute one-night stay and it was perfect—clean, comfortable, beautifully designed, and had everything we needed. We also spent the rest of our night at The Vault, which was such a fun bonus. Great location overall. Would definitely stay again.

The air conditioning was out, but they were able to refund our money. They allowed us to view the room first. I am glad we did. There was a strange odor in the room due to poor circulation in the room.

Good location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .

Reasonable price, helpful front desk, room is good only issue is that it got quite hot with heater and the door key had issues because the swipe pad thing on door was outdated, but there were very helpful and other rooms were fine from what i could see. I would return here again.