Hotel dekat Kebun Binatang Cheyenne Mountain, Colorado Springs

Amazing staff with an understanding of being not just professionally courteous and welcoming but as well as compassionate and empathetic of someone who struggles with a chronic illness. I would give them a 10 star rating if it was possible, especially the manager, Jeff. He went above and beyond and for that I am truly grateful. Thank you guys for an amazing stay, every time. I hope to see you guys again soon. :)

There is a difference between a suite and a studio. The suite has a separate room. Studio is one room. Both have small kitchen and pull out sofa. In our studio we could use the cushions from the sofa as another extra bed on the floor! There was no oven - just a stove top. There is full fridge, freezer, microwave, some dishes, some utensils and a pot and pan. Indoor pool was nice and warm maybe about 88?. Hot tub was adjustable heat and beautiful with jets. Great view of Pikes Peak. Not noisy. There was a full shower in the pool area (no walls and in the pool area). Lots of choices for breakfast buffet - eggs, oatmeal, yogurt, cereal, juice, sausage, waffles.

All the staff were really friendly. As soon as I walked in I felt welcomed. The room was different than what I booked, but it still had a mountain view. The breakfast was standard and the pork sausages were the best part of it. The only negative I have about the hotel is that the surrounding area didn’t feel too safe. Inside the hotel was perfectly fine, but once you go outside there are many homeless people around the property. One even approached us as we were outside.

Stayed on my own as part of our conference. Room was good but not 5 star. The view from the room was stunning and the bed was amazing. The staff were friendly but not upfront helpful. Friendly but forthcoming. Breakfast was great, fast and the staff gave priority to seating at the best view on a first come basis which was a nice, considerate touch. The main reception area is beautiful with high timber ceilings with beams and a huge fire. I'd stay again although not that close to shops but Uber was reasonably available and fast.

The environment is good and quiet. There are shopping centres and restaurants just located at the opposite side of the main road outside the hotel.

The service was excellent and they serve good breakfast.

Everything was good. The room was clean and for the most part it was quiet. When I booked my room I wasn't told about the $150 deposit needed to stay. The front desk person wouldn't even work with me on it. he was pretty rude about it and the girl just stood behind him and let him continue to be rude about it. Luckily I was able to find the money somehow but they really need to be able to help you out when you're not told about the deposit being that high. They should be able to help lower it as a courtesy of you're not told about it up front. Other than that everything was good.