Hotel dekat Gua Lourdes, Baguio

This hotel has some good points: 1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests. 2. Have greats restos and shops nearby. Also near the CJH Conference area. 3. Has ample parking and nice garden plus heated pool. However this hotel also needs improvement on the following areas: 1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience. 2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved. 3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted. 4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service. We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.

We had a great experience at The Chalet. All the staff are helpful and friendly. The room we stayed in is nice and spacious. We also love their breakfast buffet. It's very near the Victory Liner terminal. We'd definitely book this again and it's highly recommended..

Everything was fine and great. Staff were very nice with good services. Location is great, easy to reach the main touristy spots. There was renovation during my stay, so heard some noise but not a big deal. The sound proof was considered okay. Very tiny noise from the renovation I heard and also when people passed by the corridor and talking. There was no separation between the shower and toilet bowl, but the shower water was hot enough. There was also water dispenser for you to refill water and provided with their glass jar, which is great! Overall, I had a good stay!

The breakfast is good for the price, there are days that the menu is better. But overall, it’s acceptable. There’s just some issue in terms of the response time of the staff, when requests were not catered immediately. The road going to the hotel is also under repair that’s kinda hassle. There’s no elevator connected directly to the floows so you have to take the stairs 😅

⭐️⭐️⭐️⭐️⭐️ Clean Hotel, Room smells good, Easy to check in/out, Staffs were kind and welcoming. Wi-fi connection is good. ⭐️⭐️⭐️ Breakfast Buffet Masarap yung food pero konti lng ung selection pag ngkataon puro pa pork/ beef sana may veggies and seafoods din. And sana include n lng din yung egg wag na on the spot n lulutuin ksi humahaba ang pila ⭐️⭐️ Best location ito if may sarili kang car😊 Yun nga lng malayo sa mismong town. Wala msyadong Taxi kaya no choice magpapabook k tlga ng GRAB (200+ ang taxi fare pag grab pero pag regular nsa 100 or less) One thing nakakahilo yung paakyat s main lobby ng hotel, spiral ramp ksi tpos ang tarik pag di sanay un mgdrive mhhirapn tlga ska sana may nag aassist dun sa pag akyat at pagbaba ng sasakyan pra di nagkakasalubungan at maiwasan yung disgrasya.