Hotel dekat Pusat Pameran ExCel, London

Absolutely amazing stay for 2 nights! Staff and Service were outstanding! Room was upgraded free of charge 😁 would definitely recommend and will hopefully return soon!

Kamarnya tidak besar, tapi sangat bersih dan tenang. Pelayanan hotelnya juga bagus. Kamar dengan pemandangan sungai yang saya pesan sebenarnya hanya menghadap kolam/dermaga, yang tidak sepadan dengan biaya tambahannya. Transportasinya kurang nyaman, jauh dari LRT terdekat, dan Anda hanya bisa naik taksi untuk naik-turun.

Pengalaman luar biasa dengan Vertus. Petunjuk arah dari stasiun dan di sekitar area sangat bagus dan sangat mudah untuk menemukan lokasinya. Staf resepsionis sangat membantu dan ramah. Fasilitas dan amenitas yang disediakan juga melebihi ekspektasi. Ruang tunggu dan area komunal adalah daya tarik utama.

I arrived early to the hotel and asked if there was any possibility I could check in early? The staff couldn’t have been more helpful and fortunately there was room ready so I checked and had a wonderful breakfast and enjoyed the facilities over two days. I particularly enjoyed the gym, the pool and the sauna. I was attending an event at the Excel Arena so location could not have been better. Thank you to the staff for wonderful service

Hotel was nice - room was on the small side but fine for 1 night, bed was comfy and shower was hot! Only thing to mention was upon arrival to our room it was a building site on the opposite side of the corridor, which drilling started by 8.30am!! This wasn’t mentioned upon booking in or on their website! They have a few new staff members so service was a bit slow for drinks and dinner but the food was nice! We would use again!

Hotel ini berada di lokasi yang sangat bagus. Hanya 5 menit dari kereta gantung & 20 menit dari pusat kota London. Sangat ideal bagi kami karena kami akan mengunjungi semua tempat wisata. Hotelnya bersih & ketika kami meminta pemanas tambahan, permintaan kami dipenuhi. Terima kasih.

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.