Hotel dekat YVR–Airport, Richmond

Kamarnya luas, bersih dan rapi, dua tempat tidur besar berukuran sekitar 1,5m dan sangat nyaman. Kamar mandi dibersihkan setiap hari. Ada 3 petugas pelayanan di meja depan yang bisa berbahasa Mandarin tidak ada sayur. Ada kopi dan air panas di lantai 1. Dekat dengan Stasiun Skytrain. Tidak jauh dan nyaman untuk kemana-mana. Sopir yang menurunkan kami di hotel sangat antusias. Dia bertanya tentang status penerbangan kami dan memberi tahu kami konter check-in mana yang harus kami tuju. Pelayanannya sangat baik!

My daughter loved our room and pool, we stayed overnight. Pleasant hotel staffs. And thank you very much for granting my request for giving us an amazing view by the river. Highly recommended. All the best, Arcy

Hotelnya tidak berada di lokasi yang bagus, tetapi menyediakan layanan antar-jemput gratis setiap setengah jam dari dan ke bandara. Jadi, tidak masalah. Segala sesuatu yang lain baik-baik saja

The name in my reservation was changed and I need to wait for the front desk person to talk to the manager and fix my reservation, we arrive to the hotel at 1:09 am after a long trip we had to wait for about 1h to get our room, very frustrating

I called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction. The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him. Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.