Central Palace

Location is excellent, close to the train station and the big shopping mall, few minutes walk to the market spare,accessible to everywhere . The shopping center next door is great to hangout and to get food and other things. Easy to check in eve without the “physical “ receptionist; parking lot opposite the road is near the hotel; hotel room is clean with everything needed, we appreciate the fresh Nespresso coffee in the morning. 😄 Travel with family, we found this hotel super convenient and comfortable, and we will definitely rebook it if we come back to Krakow next time. We really enjoyed our trip.

Two minutes walk to Krakow Central Station. We took quite a long while to find out how to get in the hotel. The hotel located in the 3rd floor of the building only, and you need to get the front gate door password via email/SMS. After that, all the things are self-serving. I have never seen any one staff in the reception throughout my stay. You may need to call them if you meet any trouble. Anyway, the room was big and clean.

Central location, apartment fine and clean. However, very poor management, no communication. We arrived before check in time unaware that the place has no human available to speak to except the cleaners who were kind and thankfully helpful. We could not get into the building, thankfully some other guests let us in and we managed to find the cleaners who contacted the receptionist/ someone in authority. I was told on the phone to leave our bags and come back at 2pm when the room would be ready. The person I spoke with took my phone number and said she would call back at 2pm and give me information regarding our stay. We returned at 2. 30 after waiting for the call that never came. The cleaners who were still there showed us the key safe and gave us our door card and code. About two hours later a random man knocked our door and gave us a piece of paper with some information about Wi-Fi and ordering breakfast. No other communication the whole time we were there. The fire alarm went off and we assumed it was a test as only last a few minutes. However we saw firemen and trucks outside as we were going out for the evening. I let them in, lol! Somewhat unnerving. Again no information was given. There is phone number to ring but I tried it said not in service.