We stayed at marasca for 7 nights in September and wow what an amazing experience it was. From entering the hotel the staff on reception couldn’t be anymore helpful, they was so polite and friendly. The decor within the reception and throughout the whole hotel is absolutely stunning. It was my partners birthday during our stay and when we entered our room, it had been decorated with a birthday banner and plaque which was so thoughtful and added a special touch. Breakfast at cabanas which is within the hotel is absolutely amazing, so much variety to choose from, there’s definitely something for everyone. The breakfast service ran so smoothly and all the staff are very knowledgeable and extremely helpful. The day/night food and drink menu for cabanas is also spot on, there’s an array of different dishes from different nationalities to choose from. There’s lots of great activities to do throughout the day from morning exercise classes to daytime masterclasses. I also love that at 16:30pm you can get free ice cream from the cart near reception, it’s something to look forward to each day! Me and my partner had a massage one day in the spa which was absolutely incredible and I would highly recommend. The staff in the spa was so professional and it was a great experience from start to finish. Our overall experience at this hotel was absolutely remarkable and I would like to give a special shout out to some of the staff who made mine and my partners stay here even more amazing. Zen is an amazing bar tender, he is so funny and his smile lit up the whole bar area. Non, Sai, Ham and Ant were also so amazing and hard working, they all truly know how to make guests feel so welcomed and can not do enough for you. ITT, all I can say is wow, what a lovely young man, he is so helpful, funny and just a dream to be around. Last but certainly not least, Adam, he is so hard working, funny, intelligent, so helpful and just a pleasure to be around all day at the beach. Everyone joins in to help one another which is why everything runs so smoothly. Chris is a super F&B manager and also made us feel so welcome and you can tell he really does have his staffs best interests at heart. Overall I would just like to say a massive thank you to everyone above and those who’s names I’ve missed, you all made mine and my partners holiday one to remember and you all touched our hearts with your kindness and all the effort you put into our stay. You all have excellent customer service skills and the patience of a saint! We miss you all very much and hopefully we will see you all soon! Alexis & Cole x
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