"Good service, beautiful environment"

"terrible"

"The hotel is in a very quiet location and has a beautiful gym and swimming pool. The hotel staff is very helpful, and the stay itself was very good. However, I did have a problem at check-out, as I had to leave the hotel, and the staff were not very friendly and helpful. I had booked this hotel through trip.com and paid for four nights' accommodation and breakfast in advance. However, when I checked out, the front desk staff charged me for an additional night and breakfast for four days, as I had only paid for three nights, and breakfast was not included. When I showed them the booking confirmation produced by Trip.com, they said it was invalid as it was not issued by their hotel. I stayed with a Nigerian friend, so he negotiated with the manager to check again. The manager then tried to claim again that I had paid for four nights' accommodation but that breakfast was not included. I had no choice as my flight was almost ready and I left the hotel having paid about $50 for breakfast for the four nights. In the reviews I saw when booking this hotel on Trip.com, some people, like me, paid for their stay in full in advance but were told to pay again at check-out as they had not paid. This person eventually paid again in full. I was concerned about it, and the same thing happened to me. If you book this hotel, I would not recommend paying in advance. Apart from this, my stay at this hotel was very nice."

"The hotel is very neat.. All the gadgets is doing great in it's function... The workers are friendly and service well provided as at when needed... I will give them 100 percent."

"The hotel has near and clean cozy rooms. Kano has a problem of electricity but there is 24 hours power supply with proper backup. Both hot and cold water is easily available in the washroom. Workers are courteous. Proper parking space for vehicles. Has Lebanese and Nigerian restaurant which matches once taste. Within the city so easily assessable any time and from any place. The premises is clean and free from mosquitos and flies."