We live in ottawa. Me and my wife like to come here to go to the jazz bar, we have also stayed here a few times , plus i put my mother in a room here for Christmas night a couple years in a row now. We find the service in Options lounge to be fantastic , we have been here on quite a few occasions and the staff has always given us 5 star service.
This visit was a little different with the check in this time. My room card was deactivated on sat. for a mistake the front desk made with my check in and the deposit on my credit card. They had my cell phone number they could have just called. Anyways we found it quite rude for the circumstances as we were only going to stay 1 night but ended up staying an extra night. We really enjoy the night out at the lounge but would think longer about staying over again.
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