Panorama Retreat & Resort

There are parts that are wonderful ie the location, the all in one facility, the amount of nature and the ambience. The bad - the continual Penny pinching ie you have a conference they don’t supply paper and pens You get with ridiculous cleaning charges - $50 because I had dribbled in my sleep…..wouldn’t they have to clean the sheets anyway?? Water that should be chilled - served at room temperature…..Percolated coffee free but a small barista coffee you pay for…. The place must be struggling with this sort of attitude I have suggested we stop attending the premises each year. I won’t be back

The customer service from staff was great and I cannot fault but a few things to note. On booking we weren’t notified that access was via a dirt road. The breakfast inclusion was disappointing with only cereal, toast and fruit, not hot food. We opted for twin beds and when we moved one we were horrified by the thick dust under the bed that had clearly not been cleaned for months, the shower door did not close and there was an awful smell coming from drain. Our handle on the door broke and locked us inside the room but thankfully staff acted quickly. Disappointed that there was not even a small fridge in the room to keep a bottle of water cold. Pool was a comfortable temperature but needed a really good clean and no lines marked on the tennis courts.

Perhaps the giveaway to what lay in store at Country Place should have been the website's effusive language, which promised a haven too wonderful to be true. "Step into a world of tranquility and sophistication as you enter our inviting accommodations." What we actually stepped into was a dusty relic. It's advertised as a hotel, but on arrival we gradually realised it's actually a corporate retreat venue. On the walls are displayed hospitality medals from the late nineties and mid-2000s, giving the sense that the whole property is frozen in time. The feeling that you're intruding on the past continues when you start to explore the property: There's a gas fireplace in the lounge but the gas line is off; there's a ropes course on the grounds but an earnest request in the room booklet that you not use it without supervision; you are allotted one pillow per person on the bed, and there's one spare pillow and blanket in the closet, but it's resting on a thick layer of dust. "Each of our stylishly appointed rooms and suites is meticulously designed to provide you with the utmost comfort and relaxation." For $359, the room is a shoebox with no shelf or table to put belongings. We dug an ironing board out of the closet which we set up to put our bags on. The bedroom door and windowsill had clearly visible handprints in several places, and the ceiling corners are coated in spiderwebs which are scattered with insects. Lying on the bed gives you a direct view of the bathroom, which only becomes private if you can manage to haul the accordion door closed. The bathroom is so small that the toiletries need a little trolley that sits in the bedroom. The bathroom has no extraction fan or an option to open a window, which explains the mould in the shower grout. The water pressure only ever works itself up to a weak trickle, and the trickle only runs burning hot or freezing cold without ever landing on a comfortable in-between temperature. "let Panorama Retreat & Resort be your haven for unforgettable moments." Our stay was certainly unforgettable due to how bizarre and disappointing it was.

Amazing staff. Very friendly and accommodating. They are set up as a conference centre. No fridges in the rooms if you want to keep things cool. Beautiful grounds.

The area is beautiful & the room was adequate for my needs. But the shower was difficult... the water was either freezing or scalding, with little water pressure.

We were looking for accommodation in the hills for a work trip, this was by far the most convenient. The staff are friendly and the rooms comfortable. I would highly recommend

We had an issue with lights in our room. We were promptly moved to another room.

Quiet and in the middle of dense bush land

Excellent service from the staff. Very happy