Ulasan Grand Meteora Hotel

We are here on a tour. Our tour company set up this hotel. I am feeling generous so I have given a 2 star rating. The room is spacious and common areas are pretty. So I guess 1 star for each of those. Cleanliness is less than expected from a hotel that is rated so high. (Who came up with that rating?) Cleanliness... room was not clean enough for the rating. It was dusty and empty shampoo bottles left in the shower before we arrived. Food... the menu has a mediocre offering at best. It was weak enough of quality options we decided to not even eat here. Through the tour group we have prepaid for breakfast for tomorrow. I'm concerned, looking at the reviews for that meal. Customer service... we went to the spa to use the jacuzzi. We are not spa people so wanted no other services. When we arrived we saw there is a fee for use of the pool and the jacuzzi. I found this strange especially for a 4 star plus hotel but the world has changed and I went with it. We were told the water was 30 Celsius. It was cool at best. When we approached the attendant she stated that is always the temperature and we could not get it free cancelled because it was already in the computer to pay for the morning. This is obviously not true. I have traveled a lot and received refunds because of having to leave early from hotels in this world countries. But apparently that does not work here. Their customer service focuses on the money not the customer. Beware before you start here. A lot of other nice places to stay near here.