Good hotel, but needs attention. We have stayed here three separate times over the past several years. While it is considered the best hotel in Kaiserslautern, it is still lacking. The service is great with a friendly and accommodating staff. The hotel is around 14 years old and needs attention, such as lights and carpets need to be replaced. There are no mini fridges in the rooms, which makes traveling with medicine which needs to be refrigerated difficult. A four star hotel should have this. There are also no cabinets or drawers to store folded clothes in some of the rooms. We kept our folded clothes in the bathtub. Our biggest complaint would be the television. There are maybe 12 working channels with just one English speaking channel and no English subtitles option. No access to internet TV like Netflix or YouTube. Again, a 4 star hotel should have these amenities.
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