The Westin Ka'Anapali Ocean Resort Villas North

Definitely not what I expected! As a Marriott owner, I was encouraged to go to this resort. I booked an ocean view and there’s a little corner that you can see the ocean, but it’s bottom floor. You don’t see very much special with all the bushes in front. There’s a Julie balcony which I didn’t know means that you don’t get to sit outside. But also, no one ever said anything about not being able to sit outside. The call center should’ve been able to give me more information and at least told me. When I arrived and saw that I was more than happy to upgrade and use more points to get a balcony and you could not do that.They are extremely rigid and do not seem like they enjoy their job very much. Very very disappointing. The rooms are average and not what I would expect from a Marriott or Weston. Don’t come with high expectations.

We’re owners here and are currently onsite. We booked a studio for 5 days to connect with our week in a 1 bedroom condo. I made this reservation a year in advance. Requesting to not be in the units overlooking the kids pools. That’s where they were going to put us! After quite a few minutes they came up with a different option and we were told it was clean and just needed to be inspected and then they would text us it was ready. It was 4:30 when we finally got to our unit. This unit is so beat up and dirty and is in need of a complete overhaul. Walls are dirty, dinged up everywhere, streaks running down, paint chipped, baseboards are thrashed, carpet is filthy, soaking tub is dirty, dishes are dirty, curtains have what looks like a bloodstained spot and are broken. We first met with a Manager named Alice. The irony of sitting on dirty, stained worn cushions on the couch in the lobby waiting to discuss our dirty room was very telling. Alice came and saw our room and agreed that it was not up to their standards. Well someone else inspected it and cleared it! We then heard from Delaney at 10:30 and were told of a lot of things that we can’t do and how limited they are as staff to help us due to how their system works. We couldn’t move to a 1 bedroom and be able to stay for our entire stay, we couldn’t move to a different building etc etc. We have a memorial service to attend and couldn’t be here to change rooms so they expected us to get everything ready to move at 6 am and then couldn’t guarantee that we would have a room yet when we returned from the paddle out! No give on their part at all. We waited 4 hours for her to call us back and we had to call her. She said she left a message, we had no missed calls. This whole experience has us questioning our desire to remain owners. We will see what they do when we move to our 1 bedroom in 3 days. We opted to not move another time due to no way of knowing how long that would take. The property is in need of repairs and deep cleaning everywhere. Lobby furniture, pool cushions, doors are dirty, carpet in hallways is stained. Windows are dirty, our hallway had bags of trash and laundry with pots and pans on it for the first day. This is not what we bought and are paying for with our maintenance fee. This is unacceptable and we are seriously disappointed. I will update after we check into the one bedroom unit next week. At this point we don’t recommend it as it’s seriously gone downhill in everything except price.

I actually really enjoyed it. My room looked up to date. Very nice hotel staff at front desk and bell boys. Housekeeping could have been better. I liked the big tubs which i didn't get to use from coming home too tired every night after a full day out. I loved having the beach and reefs right there and being able to snorkel all along the coast. The swimming pools and jacuzzis looked nice too. The hotel lobby and grounds were pretty. I liked how you were able to walk to the other 2 resorts next door, and they had a farmers/ crafts market one day. I liked having the laundry in the room - you don't get that at the Marriott Kauai. I would have liked more selection of food than what the restaurants offered, but Whaler's Village was close by. I didn't like the parking spaces being so cramped and too narrow for your rental car.