Ulasan Holiday Inn Express & Suites Johor Bahru, an IHG Hotel
Holiday Inn Express & Suites Johor Bahru, an IHG Hotel
Lot 512, Jalan Syed Mohamed Mufti, Bandar, Johor Bahru, Johor, 80000, MalaysiaLihat Detail Hotel
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Ulasan Tamu tentang Holiday Inn Express & Suites Johor Bahru, an IHG Hotel
8.2/10
Very Good
452 ulasan
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Ulasan terverifikasi
Location7.7
Amenities7.8
Service8.5
Cleanliness8.6
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All reviews(452)
Positive reviews(414)
Reviews with photos/video(129)
Clean and tidy(126)
Awesome rooms(98)
Average sound insulation(20)
Tasty food(19)
Perfect for business trips(14)
Friendly front desk staff(12)
Near shopping area(10)
Well designed(4)
Negative reviews(38)
mcsquare teh
1 Queen 2 Single Beds Two Bedroom Suite
Check-in Mar 2025
Family
8 ulasan
10.0/10
Outstanding
Diposting pada 16 Apr 2025
Stayed at suite with 2 bedrooms (4 pax), clean and comfortable. Good rate that includes daily breakfast.
Hotel breakfast- feedback that food should be kept warm at all times
Tanggapan dari Properti: Hi mcsquare teh, Thank you for your feedback! We're glad you enjoyed the clean and comfortable suite at a good value. Noted on the breakfast temperature—we’ll share this with the team to ensure food is kept warm consistently. Hope to welcome you back soon!
Nicholas WC
Standard Queen Room
Check-in Feb 2025
Business travelers
57 ulasan
8.5/10
Very Good
Diposting pada 12 Apr 2025
First time stay, rooms are compact but functional, comfortable, clean, complimentary indoor parking.
Tanggapan dari Properti: Hi Nicholas WC, Thank you for staying with us! We're glad you found the room clean, comfortable, and functional. Happy to know the complimentary indoor parking was a plus. Hope to welcome you back soon!
MzLadyBugzy
2 Queen Bed Two Bedrooms Suite
Check-in Jan 2025
Family
2 ulasan
7.0/10
Diposting pada 2 Mar 2025
We have been here so many times, and always have great impression except this. The hotel is getting older, more busy, so much of the cleanliness is neglected. So much stain on the sofa & 2 parts of the carpet which we called to informed immediately after check-in, the aircon was down too, wonder if they service or clean, oil needed to be added to slowly work. Didnt allow to change room due to no vacancy for similar type we paid for, asked us to downgrade to another cheaper room which we werent keen, said will help us next day but didnt do anything. Obtained blanket to cover stain, carpet stains were still there as promised to deliver mats but didnt.
6/7
Tanggapan dari Properti: Hi MzLadyBugzy, Thank you for your honest feedback. We're truly sorry that this stay did not meet your expectations, especially regarding cleanliness, air conditioning issues, and the handling of your room concerns. Your loyalty means a lot to us, and we regret any inconvenience caused. We will review these matters with our team to ensure better upkeep and responsiveness. We appreciate your patience and hope to provide you with a much-improved experience on your next visit.
Liyana H
Standard Queen Room-Accessible
Check-in Jan 2025
Family
17 ulasan
9.0/10
Great
Diposting pada 14 Apr 2025
The room was extremely huge! It was very clean and tidy. Wifi was okay. Room also doesnt have any smell. Will definitely book again!
Tanggapan dari Properti: Hi Liyana H, Thank you for the great review! We're thrilled you enjoyed the spacious, clean room and fresh atmosphere. Glad to hear you'll be booking with us again—we can't wait to welcome you back!
Anonymous User
Standard Queen Room
Check-in Jan 2025
Business travelers
26 ulasan
9.0/10
Great
Diposting pada 21 Feb 2025
Overall experience was good the check in & check out process are efficient.
Tanggapan dari Properti: Thank you for your positive review! We're glad you enjoyed your overall experience and found our check-in and check-out process efficient. We look forward to welcoming you back soon!
Anonymous User
Accessible Queen Bed Room
Check-in Nov 2024
Family
36 ulasan
3.5/10
Diposting pada 3 Jan 2025
Hotel is located at a corner which does not have anything. You need a car or grab out to the nearest mall. The room that I stayed has air con leaking and no suggestion to change my room. Back to hotel in evening and realised that nobody came out and poor staff communication. Will avoid staying here again. Anyway the room is way too small to justify the price paid. Would stay downtown area instead. Tv was installed at an awkward height which explains why the small room can’t even accommodate a tv.
Tanggapan dari Properti: Thank you for your feedback. We’re sorry to hear about the issues you faced with the air conditioning, room size, and communication. Your comments are valuable, and we’ll work to improve our service and facilities. We hope you’ll reconsider staying with us in the future.
Anonymous User
Standard Room
Check-in Nov 2024
Business travelers
3 ulasan
7.5/10
Diposting pada 4 Jan 2025
Room and bed is small, The price is a bit high cause booking made within one week. Fitness ceter also small. If you wish to pay less than RM300, you can choose this hotel
Tanggapan dari Properti: Thank you for your feedback! We appreciate your input on room size, pricing, and fitness center. We hope to provide you with a better experience next time.
Fiona AHR
Standard Room
Check-in Nov 2024
Family
8 ulasan
6.0/10
Diposting pada 16 Des 2024
This hotel is definitely great value for money! Decently rooms, although staff could be more efficient. Rooms are ok if you just require the basic to rest while working or travelling.
Tanggapan dari Properti: Thank you for sharing your feedback! We’re glad you found good value for money and appreciated the basic comfort of our rooms. We’ll work on improving our staff efficiency and hope to welcome you back again soon!
RC88
Standard Room With 2 Twin Beds
Check-in Nov 2024
Family
12 ulasan
8.5/10
Very Good
Diposting pada 24 Des 2024
Good stay with good service. 2nd time stay. Breakfast venue could do with more seating.
Tanggapan dari Properti: Hi RC88, Thank you for staying with us again! We're glad you enjoyed your stay and our service. We appreciate your feedback on the breakfast seating and will work on improvements. Looking forward to your next visit!
Maiyo
Standard Queen Room
Check-in Okt 2024
Business travelers
131 ulasan
8.0/10
Very Good
Diposting pada 27 Des 2024
Always stay holiday inn express when have work at JB. Got laundry room. Very near to the town. I’ll repeat to as always.
Tanggapan dari Properti: Hi Maiyo, Thank you for your loyalty and kind words! We're delighted to be your go-to choice in JB. We look forward to welcoming you back for your next stay. Safe travels!
Guest User
Standard Room
Check-in Nov 2024
Family
4 ulasan
8.0/10
Very Good
Diposting pada 21 Des 2024
Centrally located and well maintained. Will stay again! Highly recommended
Tanggapan dari Properti: Thank you for your fantastic feedback! We're thrilled you found our location convenient and the hotel well-maintained. We look forward to welcoming you back for another stay. Highly appreciated!
JoyPogi
1 Queen 2 Single Beds Two Bedroom Suite
Check-in Okt 2024
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 3 Nov 2024
This is already our 3rd staycation away from Singapore, everything had been great ask usual. The staff are all very polite and accommodating.
Tanggapan dari Properti: Hi JoyPogi, thank you for your continued trust in us! We're thrilled to hear that your third staycation was just as enjoyable as the previous ones. Our team takes pride in providing polite and accommodating service, and we look forward to welcoming you back for another great experience soon!
Mr Rider
1 Queen 2 Single Beds Two Bedroom Suite
Check-in Agt 2024
Family
30 ulasan
8.5/10
Very Good
Diposting pada 7 Sep 2024
Short vacation trips with family. The hotel needs to grab down to Pasar Karat The walking distance is about far. The place is quite quiet at night not much entertainment around the area. As for us we managed to grab down the nearest shopping mall.
Hotel food is so-so.. There are few places that have good delicious foods.
6/20
Tanggapan dari Properti: Hi Mr Rider, thank you for your feedback. We're glad you enjoyed your stay with your family. We appreciate your comments about the location and food. We'll look into these points to enhance the experience for future guests.
Anonymous User
Standard Room
Check-in Feb 2025
Solo travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 1 Mei 2025
Good service
Tanggapan dari Properti: Thank you! We're glad you were happy with the service. Hope to see you again soon!
Noraini
1 Queen 2 Single Beds Two Bedroom Suite
Check-in Mar 2025
Family
1 ulasan
8.0/10
Very Good
Diposting pada 18 Apr 2025
Breakfast was excellent, wide choices and very tasty.
All the staff are very friendly.
Room was spacious and clean.
Safe carpark!
Tanggapan dari Properti: Hi Noraini, Thank you for the wonderful review! We're thrilled you enjoyed the delicious breakfast, spacious and clean room, and the safe carpark. Your kind words about our friendly staff mean a lot—hope to welcome you back soon!